Curriculum vitae
PERSONAL INFORMATION
Raluca Ciobanu
Oasului street, 400268 Cluj-Napoca (Romania)
--https://viseasier.com
PREFERRED JOB
Virtual Assistant
WORK EXPERIENCE
01/11/2018–Present
Junior Project Manager
Endava, Cluj-Napoca (Romania)
Managing projects
Microsoft project handling
Retain handling
Risk management
Communication and collaboration skills developed
Microsoft Teams
Microsoft Excel
Service-Now -for transiting into support new services
15/07/2016–01/11/2018
Service Desk Analyst
Endava, Cluj-Napoca (Romania)
Technical support for a UK based company called Beazley
Remote assistance provided on various systems and programs
Active directory management
Email and phone etiquette
Procedures creation
05/01/2016–15/07/2016
QA analyst with French
Quantic Lab, Cluj-Napoca (Romania)
In game translation from French into English
Game testing
EDUCATION AND TRAINING
01/07/2017–20/07/2019
Master’s degree in Project Management
Babes Bolyai University, Cluj-Napoca (Romania)
Project Management tools and ways of managing projects
01/09/2014–15/07/2017
Bachelor’s degree in Applied Modern Languages
Babes Bolyai University, Cluj-Napoca (Romania)
Contemporary English
30/4/19
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Curriculum vitae
Raluca Ciobanu
Contemporary French
Cultural studies
Translations/Interpreting from and into English
Translations/Interpreting from and into French
PERSONAL SKILLS
Mother tongue(s)
Romanian
Foreign language(s)
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
English
C1
C1
C1
C1
C1
French
C1
C1
C1
C1
C1
A2
A2
A2
A2
A2
German
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills
Organisational / managerial skills
Job-related skills
Excellent communication skills developed while working as a Service Desk Analyst. Speaking directly
with end users, the phone and email etiquette had to be irreproachable. Our users were very
important business persons from UK. Also, working as project manager contributed to the
development of my communication skills, constantly communicating with the project team and with the
customer.
Good organisational skills developed working a project manager. We had to respect the project plan
and follow the schedule. My duty was to ensure that the plan is respected, as long as we do not
encounter any dependences.
Skills on how a service/product should be transitioned into support
Experience with the Change Management process in a multinational company
I also wrote the monthly newsletter for our Project Management team
Digital skills
SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problemsolving
Proficient user
Proficient user
Proficient user
Proficient user
Proficient user
Digital skills - Self-assessment grid
ECDL certificate
30/4/19
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