Ralliv Villar

RALLIV C. VILLAR 145 Orchid St. Pingkian Village 3 Brgy. Pasong Tamo Q.C. Contact No- /- WORKING EXPERIENCE Home base Campaign Whitestone Financial Appointment Setter (Health Insurance, Life Insurance with Dental Vision and Hearing) May 2016 – Jan. 2017 – Full time Proventaz TV ( SEO ) Appointment Setter/ Telemarketing / Virtual Assistant /Lead Generation Nov. 16, 2015 – March 04, 2016 B2B Cold callings Making 250 - 320 calls in a day. Setting appointment for interview to gain good reputation about their career/firm Sending emails to confirm the appointment Maintaining and nourishing leads that can turn to be a confirmed appointment Delivering daily summary report at the end of each shift Record outbound call history and customers response in detail Create, maintain and update database of customers with complete information and emails; Ensure customer follow-up all the time; Perform other tasks which may be assigned from time to time by The Owner Knowledgeable in tools (Soft phone) Sales Dialer, Five9 dialer, Arch dialer, Zoho CRM, Bridge (x-lite and Zoiper) Office Base Total Peripherals Group March 11,2013 - Nov. 10 2015 - - Diagnosed and resolved technical issues involving broadband connectivity, dialer, email clients Troubleshoot / Repair Internet Broadband Connections. Can Handle multiple issues Such as.. (Cant connect No route, no sync, slow connections, webmail/client configuration, Configure 3rd Party routers, Optimizing browsers, Configure customers pc. Can trouble shoot Macintosh and Windows O.S. Providing assistance to Newbie. Email Support TELETECH CUSTOMER CARE PHILS INC. (TECHNICAL SUPPORT TIER II May 11, 2011 - February 2013 - - Diagnosed and resolved technical issues involving broadband connectivity, dialer, email clients, and TIVO. Troubleshoot / Repair Internet Broadband Connections. Can Handle multiple issues Such as.. (Cant connect No route, no sync, slow connections, webmail/client configuration, Configure 3rd Party routers, Optimizing browsers, Configure customers pc, basic knowledge configuration using Mcafee antivirus.) Can trouble shoot Macintosh and Windows O.S. Can Handle Phone issues. Providing assistance to Newbie ALORICA PHILIPPINES (GLOBE - TECHNICAL SUPPORT) (JULY 6, 2010 – FEB. 28, 2011) - Providing a good customer service to customers. Troubleshoot / Repair Internet Broadband Connections. Handling billing Issues. COMMUNICATION ADVERTISEMENT (SALES ASSOCIATES OF GLOBA TELECOM) (Sept. 7, 2009 – April 22, 2010) - Coordinating Globe Events such as Run For Home 2010 and Bangon Pinoy Giving Flyers of Globe Products and Promos in different areas. Providing Assistance Globe customers. UNIVERSAL GENISIS (OUT-BOUND AGENT) (Oct 14, 2008 – Aug. 29, 2009) - Selling U.S.A customer’s Medication. Cold callings to homeowners Sending emails to confirm the sale Maintaining and nourishing leads that can turn to be a verified sale PHILMAN AGENCY (Management Information System – M.I.S) (December 2007 – September, 2008) - Computer Technician (Hardware). Maintaining Data Base – Accounting Softwares. Maintaining Data Base Network. Barcoding of Product Price list Company Logo Designer. Troubleshoot / Repair Internet Broadband Connections. EDUCATIONAL BACKGROUND COLLEGE: NEW ERA UNIVERSITY (BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING) 2000 - 2005 HIGH SCHOOL: COMMONWEALTH HIGH SCHOOL 1996 - 2000 ELEMENTARY: FAIRVIEW ELEMENTARY SCHOOL 1990 - 1996