Rakshak Sharma

LinkedIn profile : http://www.linkedin.com/in/superrakshak

Project Management Professional with 6 years of experience in IT products and technologies. I am proficient in API integration, Agile methodologies and customer relationship management.

Eager to leverage my skills and experience to deliver impactful projects delivery and enhance customer satisfaction.

Skills Overview:

Business Analysis: Proficient in drafting comprehensive Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and detailed user stories to support product development and stakeholder alignment.

Agile Project Management: Experienced in sprint planning, conducting daily stand-ups, and facilitating scrum ceremonies to ensure timely and efficient project delivery.

API documentation & Integration: Skilled in creating and maintaining API documentation, supporting system integrations, and performing effective troubleshooting to resolve issues swiftly.

Tools & Platforms:

Project Management & Collaboration: Jira, Confluence, Freshdesk, Slack, Google space,Zoom, Microsoft teams

API Testing: Postman

Office Productivity: Microsoft Excel (including pivot tables, VLOOKUP, XLOOKUP), Word, PowerPoint, and Google Sheets

Technical Proficiency: Familiar with Linux and SQL for data analysis and reporting; basic understanding of programming languages sufficient to identify and resolve syntax and logic errors.

Testing & Quality Assurance: Involved in User Acceptance Testing (UAT) to validate solutions against business requirements.

Communication & Leadership: Strong communication and public speaking abilities; adept in stakeholder engagement, client servicing, and cross-functional team leadership.

Vendor & Stakeholder Management: Capable of managing vendor relationships and aligning external partners with internal objectives.