Rakiya Idasho

RAKIYA IDASHO Nigeria - --LinkedIn: https://www.linkedin.com/in/rakiya-idasho-55140a20 PROFESSIONAL SUMMARY Proactive and tech-savvy Executive Assistant experienced in supporting high-level executives in remote and fastpaced business environments. Highly skilled in calendar and inbox management, travel coordination, and virtual meeting support. Known for streamlining executive workflows through smart use of automation tools and project management platforms. Experienced in leveraging tools like Zapier, Monday.com, and Google Workspace to reduce manual administration, increase team efficiency, and maintain flawless operations. Committed to excellence in communication, organization, and confidentiality. SKILLS Technical Proficiencies                    Google Suite Microsoft Office SharePoint Trello Monday.com Microsoft Teams Slack Mailchimp Google Analytics Zendesk Hubspot Intercom Go High Level Asana Any Desk Zapier Microsoft 365 Apollo.io LinkedIn Sales Navigator Core Proficiencies             Administration and office management Executive Support & Communication Email, Calendar and schedule management Multitasking Virtual Meeting & Event Coordination Domestic & International Travel Planning Contract and procurement management Invoice processing and Expense tracking High Interest in Multicultural Environment Confidential Correspondence CRM implementation Project & Task Management WORK HISTORY 10/2023 - Current Administrative Executive {Remote} Codelab LLC - United States of America        Providing high-level administrative support to the CEO and two senior partners, managing complex calendars, prioritizing meetings, email correspondence, and coordinating domestic/international travel. Managing administrative functions, prepared internal documentation, and helped facilitate key operational projects. Streamlined internal reporting processes using templates and automation tools, reducing administrative workload by 60%. Organized off-site executive retreats, quarterly meetings, and team-building events. Preparing weekly executive briefing materials, board meeting presentations, and confidential correspondence. Spearheading the development of standard operating procedures (SOPs), improving administrative efficiency by 25% and establishing structured guidelines and work routines to enhance performance expectations. Managing contract drafting and client onboarding, ensuring 100 percent compliance with company policies.     11/2022 - 10/2023 Processing invoices and tracking expenses, reducing financial discrepancies by 30%. Optimizing CRM usage in hubspot, increasing client engagement efficiency. Conducting discovery sessions with clients to understand their business needs and requirements, formulating scopes of work that outline deliverables and expectations from both parties. Employing Monday.com to monitor and track project progress, ensuring timely and efficient completion of tasks. Administrative Executive 8TE Unique Global Telecommunications - Nigeria  12/2020 - 10/2022 Managed programme documentation, contracts, and compliance records, reducing administrative errors by 40%.  Coordinated business travel logistics, flight bookings, and hotel reservations, ensuring a 95 percent travel efficiency rate.  Led event planning and stakeholder coordination, delivering six high-impact events on schedule and within budget.  Processed invoices and optimized procurement workflows, improving supplier response times by 20 percent.  Assisted in the seamless onboarding of consultants, ensuring full compliance with due diligence protocols..  Revitalized procurement tracking by maintaining and regularly updating procurement lists, reflecting real-time status of activities, which enhanced the efficiency of meeting preparation and logistical planning. Admin Assistant ECOWAS Commission - Nigeria      03/2020 - 10/2020 EDUCATION Designed an automated recruitment tracking system, reducing candidate processing time by 35%. Developed a comprehensive document control framework, ensuring a 98 percent compliance rate with organizational policies. Managed vendor relations and procurement operations, reducing supply chain costs by 15 percent. Spearheaded training and onboarding initiatives, improving staff retention by 20 percent. Led contract drafting and financial management support, ensuring adherence to project timelines. Virtual Assistant Global Ray Hub - Nigeria  Developed and executed detailed Scopes of Work, ensuring clear expectations and deliverables for clients and Global Ray Hub, enhancing project clarity and stakeholder alignment.  Managed and streamlined client communication, ensuring timely updates and transparent dialogue throughout project milestones, boosting client trust and satisfaction.  Improved financial accuracy and transparency by generating on-time invoices, optimizing the billing process and enhancing customer trust in financial dealings.  Demonstrated exceptional problem-solving skills by promptly addressing and resolving customer issues, significantly reducing escalation rates and improving client relationships.  Exceeded customer satisfaction goals by delivering exceptional value in Global Ray Hub services, ensuring clients' investment translated into measurable outcomes and strengthened loyalty. Higher National Diploma: Business Administration and Management Niger State Polytechnic - Nigeria CERTIFICATIONS     Virtual Assistant | African Leadership Group Advanced Administrative Procedures and support in the office | Allison Academy IT support | Digital Witch Asana Workflow Specialist | Asana