Rakiya Idasho

Running a business is demanding, but you don’t have to do it alone. I help businesses eliminate inefficiencies, enhance customer experience, and increase revenue by providing expert-level administrative support, customer service, and sales assistance.

✅ Executive Administrative Support – I ensure smooth operations by managing calendars, emails, scheduling, travel bookings, data entry, and document preparation. I proactively develop SOPs, automate workflows, and formulate contracts to enhance efficiency and reduce manual workload.

✅ Customer Retention & Engagement – I don't just handle support tickets, I proactively track customer feedback to help businesses improve their products or services. I constantly update FAQs for better self-service, monitor trends and social media conversations to keep the business updated, and send personalized follow-ups to nurture relationships. One of my key strengths is constantly spotting customer retention strategies, ensuring that customers feel valued and supported, which builds long-term loyalty and trust.

✅ Operations Management – I take ownership of tasks, anticipate bottlenecks, delegate effectively, and streamline workflows to ensure deadlines are met. Using strategic automation and process optimization, I reduce inefficiencies and improve overall team productivity.

✅ Sales & Lead Generation –I don’t just find leads, I research, qualify, and engage them strategically to maximize conversions. I optimize CRMs, track outreach performance, and refine sales strategies to improve ROI.

With me on your team, you’re not just hiring an assistant, you’re gaining a strategic partner committed to reducing your workload, improving processes, and driving measurable business growth.

Let’s connect and scale your business effortlessly!