Rakibul Islam
Microsoft 365 Solutions Engineer | Modern Workplace Architect
Address Sector- 10, Uttara, Dhaka 1230
Phone -
E-mail-LinkedIn | Upwork
Experienced Microsoft 365 Solutions Engineer with 5+ years of hands-on experience in enterprise environments. Specializes in
Exchange Online, Intune, Azure AD, Microsoft Purview and Defender. Proficient in cloud migrations, endpoint management, and
automation using PowerShell and Graph API. Skilled in resolving technical issues, assisting users, and enforcing security measures.
Effective communicator with a customer-centric approach. Background includes managing global support operations.
SKILLS
• Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Microsoft Defender, Microsoft
Bookings
• Endpoint Management: Intune, Autopilot, SCCM, MDM/MAM
• Identity & Access: Azure AD, Conditional Access, MFA, RBAC, PIM, Entra ID
• Automation: Power Automate, PowerShell, Microsoft Graph API, Python
• Support & Troubleshooting: Root Cause Analysis, Event Logs, Performance Traces, SARA, ETL,
Network traces, Dump files
• Security & Compliance: DLP, eDiscovery, Secure Score, DKIM, DMARC, SPF, Compliance &
Retention Polices, Sensitivity, SITs
• Tools: Microsoft Endpoint Manager, CodeTwo, BitTitan, SkyKick, Quest
PROFESSIONAL EXPERIENCE
2023-07 - 2025-04
Microsoft 365 Technical Support Engineer
Shanghai Wicresoft Co., Ltd., Minhang District, Shanghai
• Delivered expert support for M365 services including Exchange Online, Teams, OneDrive,
SharePoint, and Defender.
• Administered Azure AD tasks including user/group management, Conditional Access, and MFA.
• Led troubleshooting efforts for M365 issues, collaborating with global teams and vendors.
• Managed Intune and Autopilot deployments, policy creation, and endpoint security baselines.
• Automated administrative tasks using PowerShell and Graph API and helped to establish enhance
performances.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Created documentation and knowledge base articles for internal use.
2020-02 - 2023-07
Senior Customer Success Engineer
Pantheon Systems, Inc., San Francisco, USA (Remote)
• Provided technical support for the WebOps platform basically for the Content Management Systems
(CMS) i.e. Drupal and WordPress
• Worked closely with product development teams to relay customer feedback, contributing to
continuous improvement initiatives.
• Managed a portfolio of top-tier accounts, maintaining strong relationships through exceptional
service delivery and attention to detail.
• Maintained Jira/Confluence bug reporting and proposing solutions, engaged with Intercom Chat,
Salesforce Chats and Zendesk tickets, analyzed New Relic, Kibana for Performance Monitoring
• Managed and trained team members with Pantheon Platform.
• Increased customer satisfaction by promptly addressing and resolving technical issues.
2018-12 - 2022-12
Senior Software Engineer
OscilloSoft Pty Limited, Sydney, Australia (Remote)
• Worked on Zoho Enterprise Solution (CRM, Desk, Creator and so on) to build SaaS applications and
developed client projects based on requirements.
• Built SaaS and Client projects based on PHP with Laravel Framework and Vue js, React js as
Frontend Framework, DBMS like NoSQL, MySQL, and MariaDB.
• Responsible for analyzing Client's requirements, and executing the entire Software Development
Life Cycle(SDLC) with Object-Oriented Programming(OOP).
• Responsible for Manual testing, API testing, Performance testing, User Manual writing, and
Technical project analysis.
• Worked with a geographically distributed Team.
• Provided support and maintained communication with clients.
2017-09 - 2019-12
System Administrator
Contessa Solutions and Consultants Ltd, Dhaka, Bangladesh
• Managed Windows Server, Windows OS, Microsoft Office applications, Active Directory, DNS,
DHCP, and Group Policies for multiple sites.
• Implemented and managed System Centre Configuration Manager (SCCM) for enterprise
environments, ensuring seamless software deployment and updates, and conducted disaster recovery
planning to minimize downtime and data loss.
• Lead the move from on-prem Exchange to Exchange Online, adding security and data policies.
• Set up and supported Microsoft 365 apps like Outlook, Teams, OneDrive, and SharePoint.
• Used PowerShell to automate routine admin tasks and save time.
• Regularly checked Certificate Authority (CA) infrastructure to enhance security protocols, ensuring
compliance with industry standards, and helped to reduce security incidents to a good number.
EDUCATION
2017-06
Bachelor of Science: Computer Science And Engineering
Khulna University - Khulna
CERTIFICATIONS
2024-01
M365 Exchange Online Foundational Learning Path
2024-03
Microsoft Exchange Hybrid - Foundational Learning Path
2024-04
M365 Microsoft Bookings Learning Path
2025-01
Copilot for Microsoft 365
MAJOR PROJECTS
Digital Transformation: On-Premises to Cloud Migration, Transcom Limited, Bangladesh, Junior
Technical Architect, 02/01/22 - 11/01/22, Assisted in migrating 3,500 user mailboxes from Google
Workspace and IMAP to Microsoft 365 with zero data loss and minimal downtime. Designed an
uninterrupted migration strategy, aligning with compliance and security requirements.
REFERENCE
• Ahmed Saif Muntaseer
Microsoft Cloud Solutions Architect, Ascend Technologies Inc.
Email:-| Phone: - | LinkedIn
• Md Sami Hasan
Principal Technical Engineer
#HRJ#70 b4b333-4 4a7-44d6-b-c2d494 6#
Email:-| Phone: - | LinkedIn
