Experienced Microsoft 365 Solutions Engineer with 5+ years of hands-on experience in enterprise environments. Specializes in Exchange Online, Intune, Azure AD, Microsoft Purview and Defender. Proficient in cloud migrations, endpoint management, and automation using PowerShell and Graph API. Skilled in resolving technical issues, assisting users, and enforcing security measures. Effective communicator with a customer-centric approach. Background includes managing global support operations.