RAJELA V. BELANDRES
0722 Gorordo Avenue, Lahug,
Cebu City, Philippines 6000
E-mail:-Mobile Number:-
Skype:-
PROFESSIONAL SUMMARY
Call Center Representative with expertise providing billing and technical support in high call volume
environments. Exceptional computer aptitude and telephone etiquette.
SKILLS
Strong problem solving aptitude
Avaya Software Knowledge
Marketing savvy
Adheres to customer service procedures
Committed to maintaining data integrity
Exceptional workflow management
WORK EXPERIENCE
Convergys Philippines Services, Inc.
Senior Customer Service Representative 2
9F TGU Tower Cebu IT Park, Cebu City, Philippines 6000
February 2011 to January 2017
Freelance Virtual Analyst and Search Engine Optimiser
November 2009- January 2011
EDUCATIONAL BACKGROUND
UNIVERSITY of CEBU- BANILAD
Bachelor of Science in Nursing
Banilad, Cebu City
April 2009
San Lorenzo Ruiz Academy of Polomolok
Secondary Education
Polomolok, South Cotabato
May 2005
REFERENCES
Mr. Wilmar Donaire
Team Leader
Convergys Philippines Services, Inc.
Contact Number: -
Email:-
Ms. Carol Martinez – Abella
Team Leader
Convergys Philippines Services, Inc.
9F TGU Tower Cebu IT Park, Cebu City, Philippines 6000
Contact Number: -
Email:-
Mr. Aaron Schroeder Enriquez, Jr.
Team Leader
Convergys Philippines Services, Inc.
9F TGU Tower Cebu IT Park, Cebu City, Philippines 6000
Contact Number: -
Email:-
