Raj Mohan Tamilarasu

 Raj Mohan T Villa 34, Springdale Layout, Rayakotta Main Road, Onnalwadi, Hosur, Tamilnadu-635109.-Phone:- /- __________________________________________________________________________________ Summary I have 25+ of years of Experience in ISMS Auditing | ISMS Consulting | Project Management | Delivery & Test Management | PMO | Operations Management | Delivery Compliance |Transitions | Offshoring |Banking | Credit / Debit Cards | BPO | Collections-(US/UK &UAE) Voice and TP teams. Certified ISO/IEC 27001:2013 & 2022 Lead Auditor, ITIL 4, GDPR, , Scrum Master & NIST CSF 2.0 Foundation & HIPAA. Working experience in GDPR, PCI DSS, ISO 9001, SOC2 & SOX compliance programs. Worked on Agile & Waterfall projects with good exposure to Software Development Life Cycle (SDLC). Good analytical, logical, creative, problem solving, communication and presentation skills. Has experience of handling teams which are into Collections, dispute (Charge back and Settlement), Billing, AP, AR, Fraud Monitoring, Credit Risk, AML, KYC, Credit Risk analysis and account opening for both Commercial and Retail Customers with International Banks. People- Performance Management, InfoSec awareness & trainings, Employee Engagement, Training, Upskilling and preparing teams for internal job postings for next level (TNI). Having done 10+ “End to End” Transitions, I have specialized in Transition, Project Management, People Management, Process Integration, Hiring, Attrition Management, LEAN Projects, Continuous Process Improvement and large outsourcing project like Payment Protection Insurance. One of my strengths is the ability to connect and develop a winning relationship with my clients, customers, senior Leadership and my team members. I love having fun while learning & achieving with teams. Migrated Jobs ranging from 10 – 400+ FTE's – US, UK & UAE. On People Management front - Handled big teams of 250+ FTE's, responsible for hiring, training, bring them up the learning curve & performance management. Hands on experience and training on LEAN and DMAIC approach by in-house Process excellence team and has implemented process improvement projects. Bsi- Associate Auditor- Jun 2024 – Current ISO- Empaneled Auditor RexEMR India Pvt. Ltd.- General Manager- India Operations- Feb 2023 – Jun 2024 ISO 9001 certification of India & Canada Internal Audits & MR role for India & Canada Run India Operations Managed PMO activities, Dev & Testing Teams HCL Technologies- Sr. Delivery Compliance Manager- Mar 2020 – Feb 2023 3rd party ISO 27001 audit facing & audit preparation Quarterly internal audits Attra Infotech Pvt. Ltd.- Project Manager- Delivery Support Operations- Dec 2017 – Mar2020 Managed PMO activities & Team Working experience in compliance programs like ISO 27001, PCI DSS & SOX Involved in InfoSec related policies and procedures documentation and rollouts Involved in periodic Risk assessment and remediation efforts Ensure all organizational, contractual and legal policies and procedures are followed and practiced Faced external and client audits, work with clients, auditors and internal stakeholders to ensure identified risks are mitigated, treated and monitored Prepare & Maintain processes procedures (SOPs, Process Maps using MS Visio, Lucid Charts) Liaising with various internal stakeholders on Client audit finding, action plan, monitoring and tracking to closure. Reporting current status of action plan progress with Clients on monthly basis Working closely with BU Head and all support functions to establish Operational Governance Frame work for USBU Lead DR testing activities for various location as per BCM calendar Network International India Pvt. Ltd.- Project Manager- May 2015 – Nov 2017 Managed Movement of 180+ FTEs from Incubation Space to Permanent Work Space Managed PMO activities Managed building new facility of 40K Square Feet Managed F & A hand over from vendors & Snag fixing in the new facility to ensure smooth BAU Effectively managed Ramp up of 180+ Consultants from 3rd party vendor to work on Tech Refresh Project Primary support and single point of contact for Offshoring Head Hosting of Town Halls & Recruitment drives every quarter Provide support for visiting executives / senior management staff / EXCO members / Investors Offshoring feasibility study and Process offshoring plans to be shared with Offshoring Head Serco Global Services- Team Manager- Feb 2006 – May 2015 Span- 8 TLs +1 MI Managed PMO activities & Team Engage in improving processes through reengineering, system checks, and process automation Update Process owner on process performance and critical people issues Identify potential people issues amongst the team & resolve the same on a proactive basis Provide process resolution assistance to teams via calendarised skip and coaching sessions Develop potential TLs and train them for next level Man Power planning, hiring and training Manage process improvements and implementations BCP Management for DR site Preparing proposals for new business initiative and FTE Increase Netvision Cyber Tech Ltd- Team Leader- Debt Collections- April 2005 – Feb 2006 Managed late stage US written off Debt team HCL BPO- Team Leader- April 2004 – Dec 2004 Managed a US B2B SAP AR Team GECIS- Process Developer- Jan 2001 – April 2004 Worked as a bill collector and skip tracer for US PLCC accounts Personal DetailsEducational Qualification Date of Birth27th July 1976 St. Joseph’s College of Engg- MBA-, Chennai Fathers name S Tamilarasu Pachaiyappa’s College- B.Sc-, Chennai Marital Status Married G.G.S.M.M.Hr.Sec., School- Passport Y- Expiry Date- linkedin.com/in/rajmohant