Raizza Steffi Egina

RAIZZA STEFFI N. EGINA Murcia, Negros Occidental-- Friendly and solution-oriented customer service representative which answers billing inquiries for five(5) years of experience in service and support, and an outbound /telemarketer for health insurance (Medicare). A focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing divers issues. EXPERIENCE: Customer Service Representative (Billing Specialist) 03/2014- 05/2019 Transcom Worldwide Services Sales Development Representative (Outbound/Telemarketer) 01/2022- 07/2022 Transparent BPO Philippines         Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. Addressed customer service inquiries quickly and accurately. Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Maximized customer engagement and satisfaction by delivering excellent customer service. Customized customer experience to build brand loyalty. Engaged with customers to better understand needs and deliver excellent service. Handled customer concerns and escalated major issues to supervisor. Actively listened to customers to fully understand requests and address concerns. SKILLS  Customer needs analysis  Logistical planning  Process optimization  Query resolution  Energetic work ethic  Order fulfillment  Call center experience  Multitasking  Active listening  Problem-solving EDUCATION Bachelor in Secondary Education Major in English