RAIZA PAGUIO
Customer Service Specialist
Profile
Motivated
to
contribute
strong
communication
skills
and
a
commitment to delivering high-quality service within an organization
that values talent development and offers opportunities for growth,
and competitive compensation.
Contact--
Work Experience-
Launch Unum | EXL Cebu
Onboarding Specialist
Coordinating with US clients on a day-to-day basis,
ensuring a smooth onboarding of the group’s employees
applying for healthcare benefits.
Education
Michaels - Arts and Craft Store | Ibex Alabang
2020
-
Bachelor of Science in
Business Administraton
2024
Promoted to Technical support department handling store
manager calls. Provided technical assistance to
managers via phone, email and remote desktop tools
resolving on average 30+ issues per day.
Negros Oriental State University
AT&T | Concentrix Alabang
2016 - 2019
Bachelor of Science in
Office Management
Customer Care | IT Technical Support
Customer Service - Advance Technical Support
2019
Guided callers on updating their plans, assisting them
-
on a secure bill pay ensuring a smooth and seamless
2020
transaction.
Diagnosed and resolved connectivity and
Pasay City University
configuration issues making sure to hit the 90%+ first-
2008 - 2009
call resolution rate.
Anthem BCBS | Teletech Dumaguete
Expertise
2016
Customer Service Representative
Provided accurate and timely support to healthcare
Customer Service
provider questions while safeguarding patient
Technical Support
security standards.
Healthcare background
information in full compliance with HIPAA privacy and
-
Language
Customer Service Representative
Technical support
Handled customer escalations
English
Tagalog/Filipino
Tracfone | Qualfon Dumaguete
References
Xavier John Gloria
Team Manager | EXL Phils.
Phone:
Email :
--
Lyshan Macasero
French Lead | Michaels Account
Phone:
Email :
--
