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RAINIER A. HERRERA
204 Waling-Waling Street
Sampaguita Hills UPS IV
Marcelo Green, Parañaque City 1700 NCR--Skype ID: rainierherrera21
OBJECTIVE
To be engaged in a reputable work that will provide opportunities for application of
the knowledge that I have learned in your progressive and established organization and seek
for advancement through dedicated service and hard work.
PERSONAL INFORMATION
Age
Date of Birth
Place of Birth:
Civil Status:
Sex:
Citizenship:
Religion
Weight:
Height:
31
January 30, 1988
Manila
Single
Male
Filipino
Roman Catholic
170 lbs.
5’5”
EDUCATIONAL BACKGROUND
COLLEGE
2005 – 2009
HIGH SCHOOL
2001 – 2005
ELEMENTARY
1995 – 2001
Olivarez College, Parañaque City
Dr. A. Santos Avenue Sucat, Parañaque City
Bachelor of Science in Nursing
Ramon Pascual Institute, Parañaque City
Dr. A. Santos Avenue Sucat, Parañaque City
Saint Cyr Academy, Parañaque City
Dr. A. Santos Avenue Sucat, Parañaque City
PROFESSIONAL EXPERIENCES
NAFSTORE (dropshipping – homebased)
o August 21, 2019 to present
o Part time
o My client has an Amazon store & the customers purchase the items in
his Amazon store & I process those orders in Home Depot.
COALITION TECHNOLOGIES
o January 21, 2019 to December 11, 2019
o Freelance/home based
o Coalition Technologies is the number one ranked on Google search
engine optimization firm, and has received top ratings from our
customers on all review sites. Whether you need a good Los Angeles
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web design company, a skilled SEO team or a top notch branding
agency.
o My tasks as a Link Builder is to create backlinks for our clients.
o Research & see if the sites are the same niche as with our client
o Send email to ask bloggers/sites if they would like to collaborate with
our client by doing a product review or a guest post.
o Create a Link Profile Analysis sheet every 3 months to check links that
are bad for the client’s site. We use Screaming Frog, SEM Rush & MOZ.
o Attend kick off call meeting with the client & other Coalition Technologies
team members.
o Create initial & quarterly strategy for the client upon request from the
Digital Producers.
PAXFUL
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August 20 to November 2, 2018
Unit 214-215, 2/f Commercenter Alabang Commerce Avenue cor. East Asia
Drive, Filinvest Corporate City, Muntinlupa
Paxful is a Peer to Peer Bitcoin marketplace connecting buyers with sellers.
My task as a Feedback analyst is to address the concerns of the users about
their account through chat support.
Provide feedback to our managers regarding the tools that we use.
IMS Health Operations Center Philippines, Inc
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August 1, 2012 to January 18, 2018
4th Floor One World Square Upper McKinley Hill Taguig, City
Health care is an industry designed to help humans. As a global community,
we continuously invest and commit to advancing human health. To deliver
value and real outcomes. To rise to the challenge to find the next breakthrough
by making the most of increasingly limited resources. We are inspired by the
potential and propelled by the possibilities. We share the vision to drive health
care forward. To see how we can help accelerate progress and achievements.
Others are developing these medical breakthroughs. We do our part by using
breakthroughs in insights, technology and human intelligence to re imagine
and deliver ways to help make them a reality. It’s bigger than better clinical
trials. Or advances in technologies and analytics. Or faster insights. It’s about
exploring a new path to better health outcomes via Human Data Science.
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Data Management Analyst (August 1, 2012 – March 2015)
Worked as a GRE III Data Analyst Was employed in at IMS Health
Philippines last August 1, 2012
As an analyst, our responsibility is to verify the information that we have
in our database to make sure that the information that we have are
accurate & was also tasked to do the data entry
Conducted a seminar entitled “Root Cause Analysis and Skill Vs. Will”
last April 4, 2014.
Became Point of Contact (POC) for Team Waukewan under Abmir
Baluyut last May 2014.
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Responsible for forecasting the projects coming from the
LO.
Making sure that all the works of my colleague is fair and
equal by making our daily tic sheets accurate,
informative and reliable.
Allocating work to my colleagues.
Making reports for every finished project.
Monitoring progress of the projects.
Assisting the team for their work related concerns.
Troubleshoots basic technical issues for the team.
Sends daily report to LO in Bedford, NH.
Team Lead Data Management (April 2015 – January 18, 2018)
Handled 5 teams (39 analysts) with different processes each.
Monitoring progress of the projects.
Making reports for every finished project.
Monitoring my team’s attendance & tardiness.
Doing monthly coaching
Doing admin tasks: Approval of leaves, addressing HR concerns of my
teams.
Assisting the team for their work related concerns.
Troubleshoots basic technical issues for the team.
Communicate to the local office in a consistent manner.
June 17, 2015 passed the ISO 9001:2008
Have done internal audit for the company since I am part of the
ISO Committee.
March 2017 – Certified ISO 9001:2015 auditor
April 2017 – Certified on Risk Management
Collaborates with the Workforce team in terms of seat
movement/transfers within our department.
Stream Global Services
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October 2011 to April 2012
PBCOM Tower Ayala, Makati
Stream Global Services is a premium business process outsourcing (BPO)
provider of sales, customer care and technical support services for many
Fortune 1000 companies.
The size of the company is over 30,000 employees based out of 50 solution
centers in 22 countries supporting more than 35 languages.
Worked as a Dell technical service representative (TSR).
As a TSR, our responsibility to our Dell customers was to support them with
their computer problems which can be hardware or software issues and
schedule the faulty computer for repair if necessary.
Was employed in Stream Global Services last October 2011 up to April 12,
2012.
QUALIFICATIONS
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English proficient in both writing and speaking
Can troubleshoot computers
Determined, responsible and eager to learn
Can apply basic nursing skills as well
Can do multitasking
Calm under pressure
Certified ISO Auditor 9001:2008 & ISO 9001:2015
Experienced in project transition and project management
Experienced in one on one & team coaching
Excellent Speed Typing rate of 40-55 wpm
Adept in using MS Excel, MS Word, MS Outlook & Powerpoint
ACHIEVEMENTS
Commission on Higher Education (CHED) Scholar - 1st to 4th year College
Professional Regulation Commission (PRC) Board Passer
Philippine Nursing Licensure Examination, November 29 & 30, 2009, Manila
Certified ISO 9001:2008
Certified ISO 9001:2015
SEMINARS/ CERTIFICATIONS
“Intravenous Training”
Medical Center Parañaque (August 14-16, 2010)
“Standard First Aid Training”
8208 Dr. A Santos Avenue (July 28-31, 2010)
“Basic Life Support”
8208 Dr. A Santos Avenue (July 12-13, 2010)
“Basic Reflexology”
San Antonio Valley I, Paranaque City (June 2010)
“The 1st Workshop on Orthopedic Emergencies”
South Super Highway Medical Center (2009)
“Approaches to Common Surgical Trauma”
South Super Highway Medical Center (2008)
“Root Cause Analysis & Skill vs. Will” - Facilitator
IMS Health Manila Hub (2014)
“ISO 9001:2008”
IMS Health Manila Hub (June 2015)
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“Cross Cultural Training - Working & Communicating Effectively with Colleagues
in USA”
IMS Health Operations Center Philippines, Inc. - Manila Hub (August 16, 2016)
“Root Cause Analysis”
IMS Health Operations Center Philippines, Inc. - Manila Hub (August 19, 2016)
“Risk Management”
IMS Health Operations Center Philippines, Inc. - Manila Hub (April 2017)
“ISO 9001:2015”
IMS Health Operations Center Philippines, Inc. - Manila Hub (July 2017)
CHARACTER REFERENCE
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Upon request