Rainier Ablir Herrera

` RAINIER A. HERRERA 204 Waling-Waling Street Sampaguita Hills UPS IV Marcelo Green, Parañaque City 1700 NCR--Skype ID: rainierherrera21 OBJECTIVE To be engaged in a reputable work that will provide opportunities for application of the knowledge that I have learned in your progressive and established organization and seek for advancement through dedicated service and hard work. PERSONAL INFORMATION Age Date of Birth Place of Birth: Civil Status: Sex: Citizenship: Religion Weight: Height: 31 January 30, 1988 Manila Single Male Filipino Roman Catholic 170 lbs. 5’5” EDUCATIONAL BACKGROUND COLLEGE 2005 – 2009 HIGH SCHOOL 2001 – 2005 ELEMENTARY 1995 – 2001 Olivarez College, Parañaque City Dr. A. Santos Avenue Sucat, Parañaque City Bachelor of Science in Nursing Ramon Pascual Institute, Parañaque City Dr. A. Santos Avenue Sucat, Parañaque City Saint Cyr Academy, Parañaque City Dr. A. Santos Avenue Sucat, Parañaque City PROFESSIONAL EXPERIENCES NAFSTORE (dropshipping – homebased) o August 21, 2019 to present o Part time o My client has an Amazon store & the customers purchase the items in his Amazon store & I process those orders in Home Depot. COALITION TECHNOLOGIES o January 21, 2019 to December 11, 2019 o Freelance/home based o Coalition Technologies is the number one ranked on Google search engine optimization firm, and has received top ratings from our customers on all review sites. Whether you need a good Los Angeles ` web design company, a skilled SEO team or a top notch branding agency. o My tasks as a Link Builder is to create backlinks for our clients. o Research & see if the sites are the same niche as with our client o Send email to ask bloggers/sites if they would like to collaborate with our client by doing a product review or a guest post. o Create a Link Profile Analysis sheet every 3 months to check links that are bad for the client’s site. We use Screaming Frog, SEM Rush & MOZ. o Attend kick off call meeting with the client & other Coalition Technologies team members. o Create initial & quarterly strategy for the client upon request from the Digital Producers. PAXFUL o o o o o August 20 to November 2, 2018 Unit 214-215, 2/f Commercenter Alabang Commerce Avenue cor. East Asia Drive, Filinvest Corporate City, Muntinlupa Paxful is a Peer to Peer Bitcoin marketplace connecting buyers with sellers. My task as a Feedback analyst is to address the concerns of the users about their account through chat support. Provide feedback to our managers regarding the tools that we use. IMS Health Operations Center Philippines, Inc o o o August 1, 2012 to January 18, 2018 4th Floor One World Square Upper McKinley Hill Taguig, City Health care is an industry designed to help humans. As a global community, we continuously invest and commit to advancing human health. To deliver value and real outcomes. To rise to the challenge to find the next breakthrough by making the most of increasingly limited resources. We are inspired by the potential and propelled by the possibilities. We share the vision to drive health care forward. To see how we can help accelerate progress and achievements. Others are developing these medical breakthroughs. We do our part by using breakthroughs in insights, technology and human intelligence to re imagine and deliver ways to help make them a reality. It’s bigger than better clinical trials. Or advances in technologies and analytics. Or faster insights. It’s about exploring a new path to better health outcomes via Human Data Science. o Data Management Analyst (August 1, 2012 – March 2015)  Worked as a GRE III Data Analyst Was employed in at IMS Health Philippines last August 1, 2012  As an analyst, our responsibility is to verify the information that we have in our database to make sure that the information that we have are accurate & was also tasked to do the data entry  Conducted a seminar entitled “Root Cause Analysis and Skill Vs. Will” last April 4, 2014.  Became Point of Contact (POC) for Team Waukewan under Abmir Baluyut last May 2014. ` o o o o o o o o o Responsible for forecasting the projects coming from the LO. Making sure that all the works of my colleague is fair and equal by making our daily tic sheets accurate, informative and reliable. Allocating work to my colleagues. Making reports for every finished project. Monitoring progress of the projects. Assisting the team for their work related concerns. Troubleshoots basic technical issues for the team. Sends daily report to LO in Bedford, NH. Team Lead Data Management (April 2015 – January 18, 2018)  Handled 5 teams (39 analysts) with different processes each.  Monitoring progress of the projects.  Making reports for every finished project.  Monitoring my team’s attendance & tardiness.  Doing monthly coaching  Doing admin tasks: Approval of leaves, addressing HR concerns of my teams.  Assisting the team for their work related concerns.  Troubleshoots basic technical issues for the team.  Communicate to the local office in a consistent manner.  June 17, 2015 passed the ISO 9001:2008  Have done internal audit for the company since I am part of the ISO Committee.  March 2017 – Certified ISO 9001:2015 auditor  April 2017 – Certified on Risk Management  Collaborates with the Workforce team in terms of seat movement/transfers within our department. Stream Global Services o o o o o o o October 2011 to April 2012 PBCOM Tower Ayala, Makati Stream Global Services is a premium business process outsourcing (BPO) provider of sales, customer care and technical support services for many Fortune 1000 companies. The size of the company is over 30,000 employees based out of 50 solution centers in 22 countries supporting more than 35 languages. Worked as a Dell technical service representative (TSR). As a TSR, our responsibility to our Dell customers was to support them with their computer problems which can be hardware or software issues and schedule the faulty computer for repair if necessary. Was employed in Stream Global Services last October 2011 up to April 12, 2012. QUALIFICATIONS `            English proficient in both writing and speaking Can troubleshoot computers Determined, responsible and eager to learn Can apply basic nursing skills as well Can do multitasking Calm under pressure Certified ISO Auditor 9001:2008 & ISO 9001:2015 Experienced in project transition and project management Experienced in one on one & team coaching Excellent Speed Typing rate of 40-55 wpm Adept in using MS Excel, MS Word, MS Outlook & Powerpoint ACHIEVEMENTS     Commission on Higher Education (CHED) Scholar - 1st to 4th year College Professional Regulation Commission (PRC) Board Passer Philippine Nursing Licensure Examination, November 29 & 30, 2009, Manila Certified ISO 9001:2008 Certified ISO 9001:2015 SEMINARS/ CERTIFICATIONS “Intravenous Training” Medical Center Parañaque (August 14-16, 2010) “Standard First Aid Training” 8208 Dr. A Santos Avenue (July 28-31, 2010) “Basic Life Support” 8208 Dr. A Santos Avenue (July 12-13, 2010) “Basic Reflexology” San Antonio Valley I, Paranaque City (June 2010) “The 1st Workshop on Orthopedic Emergencies” South Super Highway Medical Center (2009) “Approaches to Common Surgical Trauma” South Super Highway Medical Center (2008) “Root Cause Analysis & Skill vs. Will” - Facilitator IMS Health Manila Hub (2014) “ISO 9001:2008” IMS Health Manila Hub (June 2015) ` “Cross Cultural Training - Working & Communicating Effectively with Colleagues in USA” IMS Health Operations Center Philippines, Inc. - Manila Hub (August 16, 2016) “Root Cause Analysis” IMS Health Operations Center Philippines, Inc. - Manila Hub (August 19, 2016) “Risk Management” IMS Health Operations Center Philippines, Inc. - Manila Hub (April 2017) “ISO 9001:2015” IMS Health Operations Center Philippines, Inc. - Manila Hub (July 2017) CHARACTER REFERENCE - Upon request