Rainer Voltaire Ronquillo

 RAINER VOLTAIRE S. RONQUILLO Lot 25, Patriot Blue St., Phase II, Dizon Estate, San Agustin City of San Fernando, Pampanga, 2000 - |- WORK EXPERIENCE The Copper Kitchen, Chrysalis SDN. BHD. BSB, Brunei Darussalam Head Chef Feb. 2020 – Apr. 2021 Ensures efficient restaurant operation and maintains high productivity, quality, and customer service standards Menu creation, pricing, food costing, product sourcing & purchasing, proper stock rotation and stock control Keeps an updated record of stock inventory and daily sales Maintains a proper storage of raw food items, as well as the cooked items, to consistently ensure the good condition of each dish and drive the lowest wastage rate Plans, directs, and supervises kitchen production keeping high standard of sanitation & food hygiene, ensuring that the establishment is always a notch higher than what is required by the Health Ministry Hires and trains staff on the whole process of food production and service from receiving of goods, storage (cold, frozen, and dry), thawing, cooking, reheating and plating Conducts daily briefings to keep the whole team updated with current issues and feedback on the restaurant’s upcoming events Ensures that all staff (both front and back of the house) work at their optimum level, adhering to proper hygiene practices of food service and stays motivated Socializes with the whole team and promotes a family-like atmosphere Enforces good customer service and sales practices Meets with the Board of Directors to discuss and plan menus for upcoming events, sales, and marketing and promotions Tropical Catering , Lost World of Tambun Sunway City, Ipoh Perak, Malaysia Head Chef Apr. 2018 – Jun. 2019 Berjaya Hills Berhad, The Chateau Sous Chef Berjaya Hills, Bukit Tinggi, Pahang, Malaysia Sept. 2016 – Feb. 2018 Wise Investment LLC, Espression Lavazza Nation Towers, Abu Dhabi, UAE Chef de Partie Jun. 2014 – Jan. 2016 Habtoor Grand Beach Resort, Villa Romana St. Tropez Dubai Jumeirah Beach, Dubai, UAE Chef de Partie Sept. 2012 – Apr. 2014 Citibank US, Convergys Philippines Makati City, Philippines CSR/Collector Feb. 2009 – Nov. 2011 Resolves customer’s complaints: mischarges, annual fees, declined transactions, credit limits. Makes updates on customers’ account details like billing address, contacts, supplementary Make calls to remind customers of their delayed payments and talk to them to check on their status Calls delinquent card members to get updates on their financial status and work out possible payment plans for clients Processes payments, late/annual fee waivers, refunds, mischarges. Gets updated on the bank’s consumer credit policies The Mandarin Oriental Hotel Manila Makati City, Philippines Demi Chef de Partie Jan. 2008 – Jan. 2009 The Pet Pantry Philippines Pet Supplies Pasig City, Philippines Proprietor Feb. 2002 – Nov. 2008 Manages daily operations (delivery, dispatch, sales, accounting, and marketing) Inventory Management: maintains appropriate quantity of each merchandise depending on the current sales trend, ensures that the warehouse condition is always appropriate in terms of moisture and temperature, and that every item (especially foods) are properly sealed and free from any bug infestation Sales and Marketing: Telemarketing & cold calling, participates in fairs and trade shows, product sampling, direct selling and marketing, putting up signages , promotions and discounts Philippine Amusement and Gaming Corporation The Heritage Hotel, Pasay City, Philippines Casino Card Dealer Mar. 1996 – May 2003 Facilitates Table Games in accordance to the set house rules Performs duties in daily tips accounting and allocation Minor administrative office duties in the Provident Fund Office EDUCATION Centro Escolar University Mendiola, Manila, Philippines Bachelor of Science, Major in Biology Graduated May 24. 1995 PERSONAL INFORMATION Nationality:Filipino Age: 48 y.o. Availability: Immediate REFERENCES Available upon request