RAINAT LAWAL
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REMOTE CUSTOMER SERVICE REPRESENTATIVE
Professional Summary Results-driven and empathetic Customer Service Representative with 5+ years of
experience specializing in remote sales support, client relationship management, and conflict resolution.
Proven ability to enhance customer satisfaction scores by over 30%, drive revenue growth through strategic
upselling, and streamline service processes for maximum efficiency. A highly communicative and
self-motivated professional seeking to leverage my skills to deliver exceptional customer experiences in a
remote setting.
Core Competencies
Customer Service & Sales
Technical Proficiencies
Soft Skills Client
Relationship Management
Salesforce CRM
Proactive Communication Conflict
Resolution & De-escalation
Google Workspace
Problem-Solving & Critical Thinking
Telemarketing & Cold Calling
Zendesk / Freshdesk
Time Management & Prioritization
Product Upselling & Cross-selling
Microsoft Office Suite
Adaptability
Processing & Data Entry
Slack / Microsoft Teams
Emotional
Feedback Analysis
Remote Collaboration Tools Self-Motivation & Autonomy
&
Flexibility
Intelligence
Order
Customer
Professional Experience Customer Service Representative & Cold Caller | Hardyworld |Hawaii (USA)
| Remote Mar 2022 – May 2025
Increased customer satisfaction by 25% by implementing a new proactive feedback and resolution system,
directly addressing client concerns and reducing complaints.
Upsold products and services to 15% of contacted clients, contributing to a 10% increase in quarterly
revenue for the team.
Developed and standardized a new competitive sales script, which was adopted team-wide and improved
overall team performance by 20%.
Maintained meticulous and accurate client records in Salesforce, ensuring a 99.8% data integrity rate for
over 500 client profiles.
Consistently met and exceeded KPIs for call volume, resolution rate, and sales conversion in a fast-paced,
target-driven environment.
Telemarketer | Working Solutions| Remote Jun 2019 – Jan 2021
Achieved the highest customer satisfaction rate (98%) on a 15-person team through empathetic
communication and effective problem-solving.
Consistently surpassed monthly sales targets by an average of 15%, contributing directly to the company's
revenue growth and market expansion.
Cultivated and maintained positive, long-term relationships with 50+ key customers, providing exceptional
service that led to repeated business and referrals.
Managed a high volume of outbound calls while maintaining exemplary call quality scores, as rated by
weekly performance reviews.
Education BSc Economics:
University of Abuja| Abuja, Nigeria Graduated: 2017
Certifications & Professional Development
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Remote Work & Virtual Collaboration Certification
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Zendesk Support Administrator Certification (In Progress)
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Dakins Customer Service Representative Training
