Rainat Lawal

Hello, I’m Rainat Lawal, a dedicated and resourceful Freelance Virtual Assistant and Customer Support Specialist with a passion for helping businesses thrive through organized systems, clear communication, and reliable support.

With over 5+ years experience, I’ve worked with startups, small businesses, and busy entrepreneurs to streamline operations, improve customer satisfaction, and handle day-to-day administrative tasks efficiently.

I specialize in providing end-to-end virtual assistance including email management, calendar scheduling, appointment setting, data entry, research, and social media support. I also have strong experience in handling customer support via chat, email, and ticketing systems ensuring fast, friendly, and solution-oriented responses that reflect your brand voice.

Here are some of the skills and tools I bring to the table:

• Communication Tools: Slack, Zoom, Google Meet
• Admin & Productivity: Google Workspace (Docs, Sheets, Drive), Microsoft Office, Notion, Trello, Asana
• Customer Support Tools: Zendesk, Freshdesk, HubSpot, Crisp, Intercom
• CRM & Data Handling: Monday.Com, ClickUp, Google Forms, Excel
• Time Management: Highly organized with the ability to prioritize tasks and meet tight deadlines
• Soft Skills: Proactive communication, attention to detail, problem-solving, confidentiality, and empathy

What sets me apart is my strong work ethic and my belief that my client’s success is my success. I take ownership of tasks, communicate clearly, and always aim to deliver work that exceeds expectations. I’m a fast learner, tech-savvy, and flexible ready to adapt to your tools, systems, and preferred workflow.

If you’re looking for a reliable right-hand support who’s committed to helping you stay focused on big-picture goals while I handle the small (but important) details—look no further. I’m excited about the possibility of contributing to your business and supporting your growth.

Let’s connect and discuss how I can take work off your plate, so you can do more of what you do best.