Rain Penelope Papa

Rain Penelope Papa Virtual Professional | Admin, Operations & Executive Support- |-| Metro Manila, Philippines PROFESSIONAL SUMMARY Virtual Professional with 4 years of experience in operations, transaction coordination, and administrative support. Proven ability to manage workflows, maintain organized systems, and support daily operations in remote, fast-paced environments. AREAS OF EXPERTISE Operations Management Transaction Coordination Social Media Management Database & CRM Management Client Communication Task Coordination Email Management Appointment Scheduling Project Management WORK EXPERIENCE Focus Real Estate Group NYC, NJ, and Long Island Assistant Operations Manager & Transaction Coordinator Managed operations for 3 brokerages across 3 states, supporting over $100M in GCI. Coordinated 250+ transactions, ensuring timely closings and full compliance. Built and maintained lead systems for 30,000+ contacts. Implemented SOPs and tools that improved agent onboarding and team productivity. Streamlined admin workflows and CRM systems. Jan 2022 – Feb 2025 Divercity Group Dallas, Texas Administrative Assistant & SMM Jun 2021 – Jan 2022 Coordinated 80+ closings, managing timelines, documents, and communication. Handled MLS updates, listings, and organized client records. Scheduled showings, inspections, and managed daily agent support. Maintained CRM systems and streamlined admin workflows. Assisted with agent onboarding and ensured transaction compliance. SKILLS & TOOLS Microsoft Office (Word, Excel, Outlook) Google Suite (Docs, Sheets, Calendar, Drive) CRM Platforms (Zoho, Monday, Brivity) Email Marketing (Mailchimp, FloDesk) Social Media Tools (Canva, CapCut, Filmora) E-signature Software (DocuSign, Dotloop) Project Management Tools (Asana, Trello, Notion) Communication (Slack, Zoom, Teams, GChat) EDUCATION Adamson University College | 2019 - 2023 Centro Escolar University Senior High School | 2017 - 2019 Bachelor of Science in Psychology Academic Merit Awardee STEM (Science, Technology, Engineering and Mathematics) Graduated with honors