RAIHANA
AHADDIN
G E N E R A L
V I R T U A L
A S S I S T A N T
WHO I AM?
I
am
a
highly
motivated
Virtual
experience
in
committed,
Assistant
various
self-directed,
with
administrative
5
and
years
tasks.
of
I
am
always keen on details. I love to learn more. I am
CONTACT
INFORMATION
always open to new things. And I love challenging
roles that would make me better and productive.
I am a hardworking, team player, fast learner with
good
-
Ecoland, Times Beach
Davao City, Philippines 8000
communication
background.
Most
skills
importantly
and
I
a
hate
strong
late
and
absences. I believe that "HONESTY" is the key to a
successful business relationship.
-
LinkedIn:raihana-canda-
SPECIALIZATIONS
Exceptional Customer Service
Telco Account Specialist (TMobile and AT&T)
EDUCATION
BACKGROUND
SYSTEMS TECHNOLOGY INSTITUTE (STI)
specifically Billing
Shopify, Etsy, Rubylane, eBay Product
Research and Listing
Amazon Product Research and Listing,
Customer Service
ASSOCIATE
IN
COMPUTER
TECHNOLOGY
DIPLOMA
IN
Data Entry and Admin Tasks
2
YEARS
COURSE
GRADUATED
Bookkeeping (Xero - Accounts Receivable)
Social Media Moderation, Content Creation
Graphic Designing, Video Editing
-
Basic WordPress Navigation (Landing
Page/Member Log In)
WORK EXPERIENCE
Amazon Product Support
AMAZON
JULY
2020
-
Digital Marketing Associate
MAY
2021
JUNE
2021
-
PRESENT
Effective customer service assistance,
Basic website making
basically with order processing, payments,
Graphic designing for course pages and
and shipments but not limited to.
contents
Assistance in the monitoring of the
Social Media Management
shipment with the logistic company.
Landing page/Log in page
Ensuring the deliveries within the given time
Basic Automation
frame
Appoinment Setting
Most of all ensuring that every customer's
Lead Magnet
concern was resolved
Product Research - this role needs
attention to detail because there are a lot
of things to consider like ASIN, BSR, and if
it's FBA/FBM, and etc.
eBay Store Manager
FEBRUARY
Account Expert (Office Set Up)
TMOBILE
AT&T
AUG
NOV
2018-NOV
2019-
DEC
2019
2020
2021-
PRESENT
Listing products according to its details
Research to make sure that the information
of the product is accurate before listing
Effective customer service assistance
Customer support for returns & refunds,
Focusing on customer's billing, helping out
processing of orders
the customer who is requesting to lower
Effective analytical resolution for each
down the monthly bill.
customer's concern
Effective analytical resolution for each
SEO
customer's concern
Basic technical assistance
TOOL EXPERIENCE
ASANA
Filmora/Vimeo
Slack
Helium
Calendly
Junglescout
WordPress
Keepa
ClickFunnel
Adspy
Kartra
Nichescraper
Canva
Vendoo
