Raihana Canda Ahaddin

ABOUT ME

I am a highly committed, self-directed, and motivated Virtual Assistant with 5 years of experience in various administrative tasks. I am always keen on details. I love to learn more. I am always open to new things. And I love challenging roles that would make me better and more productive.

I am a hardworking, team player, fast learner with good communication skills and a strong background. Most importantly I hate late and absences. I believe that "HONESTY" is the key to a successful business relationship.

I have acquired these skills from my experiences:

• Exceptional Customer Service
• Telco Account Specialist (TMobile and AT&T) specifically Billing
• Shopify, Etsy, Rubylane, eBay Product Research and Listing
• Amazon Product Research and Listing, Customer Service
• Bookkeeping (Xero - Accounts Receivable)
• Data Entry and Admin Tasks
• Social Media Moderation, Content Creation
• Graphic Designing, Video Editing
• Basic WordPress Navigation (Landing Page/Member Login)
• Video Editing
• Video Hosting

These are the tasks I have handled:

eBay STORE MANAGER

• Listing products according to their details
• Research to make sure that the information of the product is accurate before listing
• Manage orders, fulfillment, and tracking
• Identify and assess customers’ needs to achieve satisfaction
• Customer support for returns & refunds
• Effective analytical resolution for each customer's concern
• SEO

DIGITAL MARKETING APPRENTICE

• Basic website making
• Graphic designing for course pages and contents
• Social Media Management
• Landing page/Login page
• Basic Automation
• Appointment Setting
• Lead Magnet
• WordPress

AMAZON PRODUCT SUPPORT

 - Effective customer service assistance, basically with order processing, payments, and shipments but not limited to.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Ensuring the deliveries within the given time frame
• Product Research - this role needs attention to detail because there are a lot of things to consider like ASIN, BSR, and if it's FBA/FBM, and etc.\

ACCOUNT EXPERT

• Effective customer service assistance
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Focusing on customer's billing, helping out the customer who is requesting to lower down the monthly bill.
• Effective analytical resolution for each customer's concern
• Basic technical assistance

TOOL EXPERIENCES

• ASANA
• Slack
• Calendly
• WordPress
• ClickFunnel
• Kartra
• Canva
• Filmora
• Vimeo
• Helium
• Junglescout
• Keepa
• Adspy