RABIATUL
RAIHAN
TRAINING & DEVELOPMENT
MANAGER
ABOUT
PROFESSIONAL
SKILLS
Microsoft Office 365
Google Suite
Project Management
Public Speaking
Motivational Development
Conflict Management
Leadership
PERSONAL SKILLS
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
Independant
A mass communications graduate with 10 years experience in customer
service, hospitality, and administration. An excellent team player who thrives
in a fast-paced environment. Highly skilled at checking customer needs,
solving issues, and providing effective solutions.
WORK EXPERIENCE
TRAINING SPECIALIST
SHOPEE Malaysia - TRANSCOSMOS, KL | Jan 2019 - March 2021
My Career at Transcosmos began as a Customer Support Agent, handling
inbound calls from customers about delivery, product quality, and
payment. Reassuring customers, evaluating their needs, and providing
quick and efficient solutions. Promoted to a Quality Analyst after 6
months, and then promoted again to Training Specialist. Training new
staff and improving the performance of existing agents through my
personally designed training courses.
Communicated with customers to assess their concerns.
Provided resolutions to complaints and disputes.
Consistently met call-quality and productivity targets.
Attended training sessions to ensure high quality service.
Worked as part of a team to maintain a positive work environment.
CONTACT
VOLUNTEER TEACHER AND PERMACULTURE HELPER
P: -
E:-
SOCIAL
Linkedin: Raihan Rashid
South East Asia and Oceania | Feb 2017 - JMay 2018
Travelling for volunteering as teacher around South East Asia And
Oceania for 17 Month, experiencing new environment and work scope in
various field from the privilege of volunteering to families and also nonprofitable association to help those who in need and returning back to the
society making the world a better place.
Travelled extensively to discover new cultures, work environments, and
opportunities.
Contributed to struggling societies through non-profit-organisation
schemes.
Helped children learn English to expand their future prospects.
Worked on housing projects to help improve living conditions.
Assisted with farming projects to increase access to nutrition.
Studied permaculture and organic farming practices.
Raised awareness about the environment, recycling, and sustainability.
EDUCATION
Universiti Teknologi Mara (UiTM)
Diploma in Mass Communications
AWARDS /
CERTIFICATE
Sailing Athlete
Optimist & Laser Radial
Championships
2001
PROJECT QAQC DOCUMENT CONTROLLER ASST.
IEM Dynamic Sdn. Bhd. | Negeri Sembilan, Malaysia | Jan 2015 - Jan 2016
Travelling for volunteering as teacher around South East Asia And
Oceania for 17 Month, experiencing new environment and work scope in
various field from the privilege of volunteering to families and also nonprofitable association to help those who in need and returning back to the
society making the world a better place.
Worked as an admin executive within the construction industry.
Provided home office clerical
support, arranged documents, and assisted with management tasks.
Responsible for office databases, schedules, and reports.
Completed all QAQC documentation to high quality standards.
Due to excellent performance, promoted to site clerk
Petronas Project, Pahang. May - Oct 2015.
Organised final documents for IEM project in Petronas Methanol,
Labuan.
Tunku Laxamana Regatta
MSSM N.Sembilan
2002
Pahang Regatta
MSSM N.Sembilan,
MSSM Penang
Tunku Laxamana Regatta
Milo-Moda International Regatta.
2003
Selangor Regatta
Tunku Laxamana Regatta
Milo-Moda International(Selangor)
Perdana Regatta(Langkawi)
2004
Melaka Regatta,
Anugerah Warna [Best National
Female Athlete]
Milo-Moda International(Perak),
Malaysian Games 2004
[Champion]
2005
MPPP/PSC International Regatta,
Anugerah Warna [Best National
Female Athlete]
Navy-Day Regatta (Perak)
2006
Anugerah Warna [Best National
Female Athlete]
Johor Regatta,
SUKMA Langkawi.
PROJECT ADMINISTRATOR
Chiyoda Malaysia Sdn.Bhd. | Negeri Sembilan, Malaysia | Jan 2014 - Dec
2014
Travelling for volunteering as teacher around South East Asia And
Oceania for 17 Month, experiencing new environment and work scope in
various field from the privilege of volunteering to families and also nonprofitable association to help those who in need and returning back to the
society making the world a better place.
Provided clerical support for a project within the petroleum industry.
Responsible for management of site requirements, transfer of supplies,
and handover of assets.
Handled project communications, procedures, and admin.
Arranged transportation of tools and technology.
Updated documents and project drawings.
Planned transport, accommodation, and general guidelines for
contractors.
EVENTS OFFICER
MSD Technology Sdn Bhd | Jun 2010 - July 2011
Leading as Event Officer I was responsible in organizing and planning
Semi Government project, Community Broadband Centre to 138 centers
project that aimed to provide Wi-Fi access for the rural population. It is
part of the the Government’s effort to narrow the digital divide among the
urban and rural populations under the National Broadband Initiatives
(NBI). Now the CBS is known as Pusat Internet 1Malaysia.
Interacting with locals to introduce the importance of internet
Planning on the schedule on sites visits
Collecting reports on obstacles faced by centers and the community
