Results-driven and strategically focused professional with a proven record in managing high-value client relationships, leading business development initiatives, and overseeing payroll and financial operations to drive revenue and operational efficiency. Possessing a strong ability to analyze market trends, identify growth opportunities, and develop actionable strategies that align with business objectives.
Experienced in leading cross-functional teams in dynamic environments, with a focus on fostering strategic alliances, enhancing customer satisfaction, and optimizing internal processes. Skilled at building trust-based relationships with stakeholders, ensuring long-term engagement and loyalty through effective communication, personalized service, and performance delivery.
Expertise includes the implementation and management of end-to-end payroll processes, with deep familiarity in U.S. payroll systems such as ADP. Demonstrated ability to ensure timely and accurate employee compensation, while maintaining compliance with internal financial controls. Adept at overseeing accounts receivable functions, improving collections, and coordinating closely with billing and Accounts Payable departments to resolve discrepancies and maintain financial integrity.
Proficient in key account management and client servicing across various sectors including healthcare, government, and IT. Proven success in adapting communication styles and solutions to meet industry-specific requirements, while streamlining billing processes and financial reporting for greater transparency and accuracy.
Strong leadership experience includes mentoring teams responsible for business partnerships and account growth. Known for inspiring diverse teams to meet and exceed company goals through collaborative effort and a commitment to excellence. Highly capable of working in high-pressure environments, managing multiple priorities, and delivering consistent results in both operational and client-facing functions.
Early career experience includes sales and lead generation for international markets, providing a solid foundation in customer engagement and product positioning. This background has contributed to a holistic understanding of the customer journey and the importance of aligning operational practices with strategic outcomes.
Motivated by challenges and driven by results, I bring a combination of analytical thinking, financial acumen, and relationship management skills that support both short-term success and long-term growth.