Rahma Ashraf

Rahma Ashraf Medical Doctor / Medical Virtual Assistant Remote (EMEA) PROFESSIONAL SUMMARY Detail-oriented and versatile Medical Doctor & Virtual Assistant with hands-on experience in both clinical and administrative operations. Skilled in medical documentation, EMR/EHR management, telehealth support, patient communication, and workflow optimization. Experienced in remote team collaboration, scheduling, database management, and client support across medical and non-medical industries. Recognized for clear communication, adaptability, and problem-solving in high-pressure, fast-paced environments. Adept at using healthcare tools to deliver efficient, HIPAA-compliant, and client-centered virtual assistance. WORK EXPERIENCE Medical Virtual Assistant Managed patient scheduling, appointment confirmations, and follow-up reminders. Handled patient communication (phone, email, chat) with professionalism, empathy, and confidentiality. Maintained and updated electronic medical records (EMR/EHR) Assisted in medical billing, claims processing, and insurance verification to reduce delays and errors. Delivered high-quality administrative support by managing calendars, patient inquiries, and record-keeping. 2024 – Present Medical Intern, Kasr Al Ainy Hospital Performed patient intake, medical histories, and examinations while updating EMR/EHR systems with accurate documentation. Supported with diagnostics, treatment, and case follow-ups. Coordinated patient flow, and communication across departments. Conducted telehealth consultations. Handled a variety of clinical and administrative tasks simultaneously, ensuring efficiency in a high-pressure environment. 2025 – Present • • • • • • • • • • Studio Operation Manager, Constellation Piercings Oversaw daily operations, including scheduling, inventory control, and compliance with health regulations. Handled end-to-end client management: consultations, aftercare support, customer inquiries, and conflict resolution. Implemented Google Workspace and Excel spreadsheets to track schedules, inventory, and client records. 2023 – 2024 Medical Assistant, Dr Mohamed El Sherif clinic Handled all aspects of patient case management: scheduling, care coordination, referrals, and follow-ups. Maintained and updated medical and administrative databases using EHR/EMR systems. Generated reports and tracked patient progress. Communicated with patients and providers through phone, email, and virtual platforms (Zoom, Gmail, Outlook). 2018 – 2020 • • • • • • • Executive Assistant (Events), Bibliotheca of Alexandria Coordinated logistics, schedules, and event requirements using ClickUp, Google Calendar, and MS Office. Managed cross-team collaboration and provided on-the-spot solutions during live events. Developed checklists, SOPs, and workflows. Delivered full-cycle event support from planning through execution. 2016 – 2018 Medical Assistant, IBF medical convoy Delivered care and health education in underserved communities. Assisted in setting up mobile clinics, including logistics, registration, scheduling, and data recording. Documented patient encounters using Excel, Sheets, and EMR tools. Supported physicians by preparing medical supplies, coordinating care, and facilitating follow-ups. 2018 – 2022 • • • • • • • • SKILLS EDUCATION Medical & Clinical Support EMR/EHR Management (Cerner, Epic, similar platforms) Medical Transcription & Documentation HIPAA Compliance & Patient confidentiality Medical Billing & Coding (ICD-10, CPT) Case Management & Care Coordination Telehealth Support & Virtual Patient Assistance Bachelor of Medicine & Surgery, New Giza University 2017 – 2024 Administrative & Virtual Assistance Appointment Scheduling (Google Calendar, Outlook, ClickUp) Email & Calendar Management SOP Development & Workflow Optimization Data Entry, Cleanup, & Report Generation Customer Support & Client Communication Project & Event Coordination English C1 IELTS Academic • • • • High School Diploma 2017 • • • LANGUAGE • • • Arabic Native • Technical Proficiency Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Google Workspace (Docs, Sheets, Calendar, Gmail, Meet) Communication Tools: Zoom, Slack, Teams Task/Project Tools: ClickUp, Trello, Notion Creative & Presentation Tools: Canva, Keynote, Procreate • • COURSES Medical Billing and Coding 101, Alison 2025 HIPAA training, Compliancy Group 2025 • • • Strenghts & Expertise Cross-functional collaboration Strong multitasking & organizational skills Problem-solving & conflict resolution Adaptability to new tools and workflows High attention to detail in both clinical and administrative settings • • • • • Basics of Medical Billing and Coding, FMBT 2025 Surgery Clinical Courses, Incision Academy 2024