Rahma Ashraf

I am a Medical Doctor and experienced Medical Virtual Assistant with over five years of combined clinical and administrative experience in healthcare. My professional journey bridges direct patient care, hospital internships, and private clinic support with modern remote healthcare administration, giving me a well-rounded foundation to deliver accurate, reliable, and compassionate assistance to physicians and patients alike.

My background includes work as a Medical Intern at Kasr Al Ainy Hospital, one of the largest teaching hospitals in the region, where I conducted patient intake, medical histories, examinations, and contributed to diagnostics and follow-up care. I documented patient encounters in EMR/EHR systems with precision and managed high patient volumes while ensuring continuity of care. Alongside this, I worked as a Medical Assistant in private clinics and medical convoys, managing scheduling, referrals, patient communications, and case documentation. These experiences strengthened my adaptability, attention to detail, and ability to remain organized in fast-paced, high-pressure medical settings.

In addition to my clinical training, I have built a strong track record as a Medical Virtual Assistant, supporting healthcare providers with appointment scheduling, patient inquiries, EMR updates, medical billing, and telehealth coordination. I am proficient in widely used EMR/EHR systems such as Cerner, Epic, and DrChrono, and skilled in Microsoft Office, Google Workspace, and communication platforms including Zoom and Slack. My familiarity with medical billing and coding (ICD-10, CPT) and HIPAA compliance ensures that I handle sensitive patient data with the highest level of confidentiality and professionalism.

Beyond technical expertise, I take pride in being empathetic, reliable, and patient-focused. I believe excellence in healthcare is built on trust and compassion, and I strive to embody these values in every interaction. Whether working directly with patients, assisting physicians, or streamlining workflows, my goal is always to provide seamless support that allows healthcare teams to focus on delivering quality care.

Fluent in English and Arabic, I bring strong communication skills and cultural adaptability to international healthcare settings. My combination of clinical training, administrative expertise, and virtual assistance experience makes me uniquely positioned to support healthcare organizations in enhancing efficiency, accuracy, and patient satisfaction.