Rafay Perwez

I have been working as a customer service/ technical support/sales/billing representative for 9 years now. I am passionate in everything I do and always aims for excellence. Hard work, perseverance and dedication is what makes me achieve my goal.

I have dealt with different clients and have been promoted from a CSR/TSR to a subject matter expert and eventually to a team lead position. I have worked for various positions yet I make sure I always learn something new and applies this to enhance my skills. I am equipped with customer service, phone, email and chat support skills. I have extensive training in providing customer service and technical support.

With my broad experience in customer service and technical support, I am confident that I will be able to fulfill whatever task that will be entrusted to me.

CERTIFICATIONS

·        CCNA (R & S)

·        HCNA - Certified

·        Windows Security (By Cqure)

·        Burp Suite

·        Metasploit

·        Python – Basic

·        CISM – Underway

·        AWS - Underway

. Point Of Sales (SwiftPOS)

. Microsoft Office

. Soft-Switches / VoIP-Switches

EXPERIENCE

• TSR / CSR
• VA
• Admin Executive

- Crypto Currencies

• VoIP (Networking)

• Windows Server Troubleshooting

• Software Support

• Database Import / Export / Backup

• Products Addition to databases (around 100k+ products with 20+ parameters)

• Site Provisioning

• Menu Boards Designing

• Promotions Setup

• Advertisements

• Security Group / Clerk Handling

• Software Testing

• Training Level 1 support team

• Problem Solving / Resolution / Escalation

• System Configuration

• Managing Teams

• Enterprise Resource Planning (ERP) Development, Management, and Enhancement

• Customer Resource Management (CRM) Maintenance, Administration, and Development

• Requirement Gathering and Client Communication with Systems Implementation

• Analytical Data Administration and Usage

• Interpreting Data, Analyzing results using Statistical Techniques

• Assessing the Systems Architecture for Improvement and Enhancement

• ZOHO Suite, Agile and Visio