Rafael Vasquez Pica

RAFAEL V. PICA, JR. 7464 Champaca St., Maligaya Park Subd. Brgy. Pasong Putik, Novaliches, Q.C. Mobile No. - Email:- ------------------------------------------------------------------------------------------------------WORK HISTORY FDO & Admin Officer Teletech Philippines Robinsons Nova Mall, Novaliches, Quezon City October 2022 – December 2023 Talent Acquisition Specialist Teletech Philippines Robinsons Nova Mall, Novaliches, Quezon City August 2018 – October 2022 Call Center Agent / Verizon Tech Support / CSR / Billing – Residential & Business Teletech Philippines Robinsons Nova Mall, Novaliches, Quezon City August 2016 – August 2018 Call Center Agent / TELSTRA DOT Tech Support – Residential & Business Teleperformance Philippines Ayala Terraces, TELSTRA Bldg., Novaliches, Quezon City April 2014 – August 2016 Call Center Agent / Virgin Media & Mobile Tech Support / Sales SITEL Philippines OJV Bldg., Ortigas, Pasig City August 2013 – April 2014 BUSINESS DEVELOPMENT OFFICER Pinoy Genie Corporation Zabarte Road, Novaliches, Q.C. May 2012 – May 2013 Duties and Responsibilities: • Involves the design, coordination and implementation of a number of projects that require an understanding of the function of a specific development area. • Ensures strong links between the company and Globe Telecom. • Collating data captured at the operations level and assisting in the formation of systems planning to effectively analyze data compiled. • Working on policies for project approval, quality assurance, and impact goals. Page 1 of 4 • In charge of launching new projects and participating in the design of new initiatives for a wide range of business development services providers, including but not limited to schools, municipal localities, stores, and NGUs. • Handles manpower for projects, recruitment, allowance disbursement, monitoring and deployment. LEGAL CONTRACTS SPECIALIST AWAL IT Services (Arabian Internet & Communications Services Co.) Saudi Telecomunications Company Akaria Bldg.3, Oleya Main Road, Riyadh KSA September 2003 – 2011 Duties and Responsibilities: • Examines contract or agreement conditions and verify that it conforms to policies and the terms of the contract. • Assists in the interpretation of the terms of agreement and maintains contract database. • Verifies the contracts to know if it is an agreement compliant to the rules applicable to the company and inputs all contract commitments, formation of the requirements and analysis of the contract. • General contract drafting, analysis and contract negotiations. • Matching of the standard amendments for responsible editing. • Provide accurate and complete record of the need to sign agreements. • Communicating with the client offices staff describing the contract is written. • Setting new contract to be communicated with the client and understand the client notes. • Meeting with management for the verbal revision of the agreements or contracts. • Make sure to understand all the laws governing contract. • In charge of handling insurance renewals for corporate assets and project insurance policies. • Handles general liability claims for the company. • Interview of top management personnel for (Project Manager / Project Engineer) assigned to specific project. • Directly reports to CEO and/or VP for Legal affairs • In-charge of all Sales Manager and assessor of their monthly performance PART TIME COLLEGE PROFESSOR LourdesCollege of Bulacan Angat, Bulacan, Philippines October 2002 – September 2003 Duties and Responsibilities: Handled Subjects: Page 2 of 4 • PSYCH 101 – General Psychology • PSYCH 102 – Mental Hygiene • PSYCH 109 – Guidance & Counseling ( Elective ) • PSYCH 113 – Abnormal Psychology ( Elective ) ADMIN CLERK / SECRETARY MERALCO ( Manila Electric Company ) Sta. Maria, Bulacan, Philippines February 1998 – May 2001 Duties and Responsibilities: • Reports directly to the administrative officer. • In charge of the distribution of work scheduled by the project engineer. • In charge of making formal letters to customers concerning status of service. • In charge of filling and keeping of daily time records for submission to head office. • In charge of receiving, encoding and evaluation of daily accomplishment reports submitted by inspectors and roving crew (lineman & electricians). • Assist the administrative officer concerning loan application and processing. PHILIPPINE PASSPORT PROCESSOR AND INTERVEIWER Department of Foreign Affairs of the Philippines Roxas Blvd., Libertad Street, Pasay City, Philippines April 1994 – December 1997 Duties and Responsibilities: • Initial interviewing of person applying for Philippine passport, receiving and checking of documents for authenticity and processing for referral to signing officer. • Issuance of receipt for payment to cashier used for claiming finished passport. • Coordinates with the legal department for the proper processing of questionable public documents with alterations, erasures, discrepancies, etc. • Assistance and recommendation of supporting support documents for issuance of passports if ever primary public documents are unavailable. TRAINNINGS AND SEMINARS ATTENDED PRINCE SULTAN UNIVERSITY Legal Process and Documentation Program for Legal Directors & Managers in Saudi Arabia Conducted every month of August Yearly from 2009 to 2011 MALACAÑANG PALACE OFFICE OF THE PRESIDENT OF THE PHILIPPINES Government Internship Program 45 Day Training w/ Press Corps Summer 1993 Page 3 of 4 DEPARTMENT OF FOREIGN AFFAIRS OF THE PHILLIPINES Government Internship Program 45 Day Training w/ Foreign Service Diplomats & Attaches Summer 1994 CARITAS MANILA Practicum ( Clinical Setting ) – Mentally Handicapped Children 150 hours – SY 1993 to 1994 ASSOCIATED ANGLO AMERICAL TOBACCO CORP. Practicum ( Industrial Setting ) – Personnel and Recruitment Department 150 hours – SY 1993 to 1994 ST. PAUL COLLEGE - MANILA Practicum ( Educational Setting ) – Guidance Office / College Department 150 hours – SY 1993 to 1994 DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT (DSWD) MANILA Psychologist / Social Worker for Golden Acres, Home for the Aged Part Time Work ( Saturdays& Sundays ) 1994 to 1998 LEGRAND PRODUCTS FAMILIARIZATION SEMINAR Marriott Hotel, Riyadh KSA March 2008 CIVIL SERVICE PROFESSIONAL ELIGIBILITY: RATING OF 81% Year of Eligibility : September 1995 EDUCATIONAL BACKGROUND College: • Bachelor of Science Major in Psychology • San SebastianCollege – Recoletos de Manila • Claro M. Recto Avenue, Manila, Philippines • March 1994 PERSONAL DATA Date of Birth : September 12, 1973 Place of Birth : Quezon City, Philippines Religion : Roman Catholic Sex : Male Civil Status : Married Page 4 of 4