Rafael Segovia
Email:-Spanish Mobile: -
Experience
Online ESL course creator
I build ESL (English as a Second Language) courses based on real context exposure using
different generative AI tools, advanced prompt engineering techniques, web scraping tools
and python scripts.
Bilingual Customer Solutions Consultant (English/Spanish)
05/2019 – Today
Paack Logistics (Barcelona, Spain)
- Hiring, training, coaching, and leading call center representatives as they provide support for
customers.
- Leading team meetings, asking questions to better understand the calls representatives are
receiving, educating and coach workers regarding processes and practices, and explain
expectations to employees.
Customer Service Agent (English)
08/2017 – 04/2019
Sellbytel Group (Barcelona, Spain)
- Hiring, training, coaching, and leading call center representatives as they provide support for
customers.
- Leading team meetings, asking questions to better understand the calls representatives are
receiving, educating and coach workers regarding processes and practices, and explain
expectations to employees.
Customer Service Agent (English)
07/2016 – 07/2017
Apple (Mobile devices) Athens (Greece)
- UK customers
ESL teacher and Youtube content creator (English/Spanish)
02/2013-11/2015
Produced my own Youtube videos as a marketing platform to teach ESL and recruit students
for private ESL lessons.
In-Company ESL teacher
06/2012 – 12/2012
- Speak and Live (Education) (Málaga, Spain)
- Improving confidence in customers’ ability to conduct business in English, building greater
verbal fluency for face-to-face business situations.
- Helping employees represent their organization at an international level effectively.
1.200 € - 1.500 €/month
Hostel Manager
11/2011 – 05/2012
Oasis Hostel (Tourism and Restaurants) (Málaga, Spain)
- Recruiting, training and supervising staff, managing budgets, maintaining statistical and
financial records, planning maintenance work, events and room bookings, handling customer
complaints and queries, promoting and marketing the business, etc.
Education Sales Advisor (English)
02/2011 – 11/2011
TEFL Institute (Education) (Chicago)
- TEFL training courses sales through email, phone, and face-to-face presentations to people
who have an interest in teaching abroad.
Middle School Social Studies Teacher (English/Spanish)
08/2009 – 10/2010
Carpentersville Middle School (Carpentersville, IL, US)
Education
Master’s Degree in Computational Linguistics and and intercultural
Communication
(Master)
Málaga University (Spain)
09/2014 – 09/2015
Master’s Degree in Teaching in Secondary Schools and Language Centers
Málaga University (Spain)
09/2008 – 09/2009
Bachellor’s Degree in ESL, Applied Linguistics and English Studies
Málaga University (Spain)
09/2003 – 06/2008
Languages
ENGLISH - Bilingual (European C2 Level CERTIFIED through Cambridge CPE)
Cambridge University (UK)
03/2019
Speaking, writing and reading skills
SPANISH - Native
Málaga University (Spain)
Speaking, writing and reading skills
