Rafael Penequito

RAFAEL S. PENEQUITO San Jose, Jaro, Iloilo City, Philippines- |- PROFESSIONAL SUMMARY Detail-oriented and highly adaptable Virtual Assistant with expertise in task coordination, CRM tools, and time management. Adept at providing high-level administrative support, fostering clear communication, and maintaining confidentiality in dynamic virtual environments. A proactive problem-solver committed to operational efficiency and exceeding client expectations. SKILLS & COMPETENCIES • • • • • • Customer Service & Sales: Experienced in handling customer inquiries, resolving issues, and driving sales in fast-paced environments. Virtual Assistance: Skilled in email management, scheduling, data entry, and CRM platforms (Salesforce and Monday.com). Social Media Management: Proficient in developing and executing content strategies aligned with business objectives. Communication & Writing: Strong written and verbal communication skills for professional correspondence and content creation. Technical Proficiency: Competent in Microsoft Office, Google Suite, and other productivity tools. Multitasking & Organization: Capable of prioritizing multiple tasks and meeting deadlines efficiently. PROFESSIONAL EXPERIENCE ESL Manager (Remote) Poly Language Institute, California 2021 – 2024 • • • • Managed email communications, ensuring timely responses to inquiries and administrative requests. Evaluated ESL teachers’ performance, providing constructive feedback and ensuring instructional quality. Oversaw administrative tasks, including scheduling, student progress monitoring, and teacher coordination. Implemented workflow improvements to enhance the efficiency of remote ESL operations. Freelance Virtual Assistant Upwork / Online Jobs 2022 – Present • • • • Provided administrative support to clients, including email correspondence, calendar management, and research tasks. Utilized CRM tools to track customer interactions and improve client engagement. Assisted in social media management, creating and scheduling engaging content. Maintained data confidentiality and ensured accuracy in document handling. Customer Service Representative TELUS International 2021 – 2022 • • • Handled customer inquiries and resolved concerns efficiently. Maintained high customer satisfaction scores through proactive problem-solving. Utilized company CRM tools to document and track customer interactions. Sales Campaign Specialist Outbounders BPO Iloilo 2020 – 2021 • • • Managed outbound sales campaigns, pitching products and services to potential customers. Developed strategic sales approaches to improve conversion rates. Worked collaboratively with a team to meet sales targets. Customer Service & Sales Specialist Inspiro Iloilo 2018 – 2020 • • Assisted customers with product inquiries, order processing, and issue resolution. Upsold products and services to maximize company revenue. EDUCATION Master of Education in English as a Second Language University of the Philippines Visayas 2017 – 2024 Bachelor of Secondary Education, Major in English and Literature PHINMA University of Iloilo 2011 – 2015 CHARACTER REFERENCES Reynaldo S. Mirasol- Ella Lyn Sardon-