Rafael Fatalla Arceo

 Rafael F Arceo Old San Isidro Black 3 Buhangin, Davao City Mobile Number: - / - E-mail Address:- Educational Background Tertiary SY: AMA Computer Learning Center (ACLC- Software Development Secondary Gen. Pio del Pilar National High School- Primary Nicanor C. Garcia SR. Elementary School- Skills Computer proficient with extensive knowledge in MS Office applications. Functional NetSuite Administrator Web developer (Magento, Laravel, WordPress) Certified in Search Engine Optimization (SEO) Google Analytics, tag manager, data studio and optimized websites Content writer, keyword research and ranking Social Media Manager (FB, IG, PINTEREST etc.) Certified in Selenium Webdriver+ JAVA advanced Knowledgeable in Automation, Smoke and Regression Background in scripting and data management in ERP Solid understanding of accounting fundamentals and payroll best practices Excellent communication skills. Result oriented person and can work under minimal supervision. Flexible and versatile. Strong leadership skills and coaching abilities. Trustworthy with attention to confidentially. Outstanding organizational ability with great attention to detail. Good time management skills. Ability to learn new processes quickly OJT Meralco Main Ortigas Center I.T assistant Personal Background Place of Birth: Date of Birth: Age: Civil Status: Makati City February 19, 1992 28 Single Work Experience: The Launchpad Inc. (BPO) IT support / Programmer September 15, 2020 – October 23, 2020 Responsibilities: Full support from any technical issue on field Handled company database system Web Developer (optimized website) Social media consultant Web technologies including HTML, CSS & JavaScript/jQuery Git source repository VXI (Davao) Account Associate February 21, 2020 – Sept 14, 2020 Responsibilities: Handling customer concern regarding about UBER EATS, DRIVER and RESTAURANT Escalating customer information, adjustment and other technical issue Resolving technical issue and investigate regarding about the UBER Application, phone and tablet Using SALESFORCE and BLISS application for cases and ticket Handled front end and back end POS application Maintain adherence, R2 and CSAT Responsible of e-learning for growth SHORESUITE Unit 2 3/F Business Center 6, Philexcel Business Park, M.A Roxas Highway Clark Freeport, Philippines DATA ADMINISTRATOR July 9, 2018 – January 28, 2020 Responsibilities: NETSUITE •Identify and understand customer NetSuite configuration and customization to evaluate account customization and integration requirements •Ability to interpret existing customization and integration •Review outputs from existing scripts and creates user-level documentation •Ability to migrate data, perform mass updates, data merge without compromising on data integrity •Troubleshoot/create forms, records, dashboards, views, reports, and searches per business needs •Provide ongoing technical guidance •Collaborate with technology team members, end-users and other stakeholders in testing and system cleanups •Create documentation, including IT and lay/user-level documentation •Ensure users are provided professional, courteous and timely support and service •Stay current on the latest technology trends and best practices and apply this knowledge to the business •Maintain NetSuite expertise •Perform other related duties as assigned by management MAGENTO •Managing multiple big eCommerce websites •Ability to set up, create the request of the client regards in all settings •Investigating the problems might cause errors and resolve troubleshooting in Magento. •Communicate with Magento Developer for new integration and run tests between ERP to CRM. •Set-up new customers, customer group in Magento as per request of the clients. •Managing products including attributes, categories, SEO, URL of the items. •Managing sales which include Orders,Invoice,Shipments, or any related to transactions with Magento •Mass import/export ecommerce data •Generate reports from inventory •Check logs to identify the error •Manage product mapping, inventory mapping •Manage Cache and Index Management •Report and create tickets for malfunction or any error DESTINATIONS OF THE WORLD (DOTW) Shared Services U 403 & 404 4F SHAW IT CENTRE SHAW BOULEVARD, MANDALUYONG CITY PHILIPPINES DATA ENTRY ASSOCIATE August 14, 2017 – June 22, 2018 Responsibilities: Processed contract of the hotel from Contract Manager. Analyze the UPDATES, AVAILABILITY and PROMOTIONS in real time. Check the quality and result using the MAGENTO system. Contract loading, content,mapping, stop sales requested by the hotel. Received multiple emails from OUTLOOK. Investigate and resolve concerns, issues of the hotels. Communicate all Contract Managers from ASIA PACIFIC through email and phone calls. Southern Global Services – Multi-Purpose Cooperative 2616 Gen. Malvar St, cor P.Binay St., Bangkal Makati City HR Payroll Specialist / Billing Specialist (April 19, 2016 – April 4, 2017) Responsibilities: Gather information on hours worked for each employee Calculate the correct amount incorporating overtime, deductions, bonuses etc. with assistance of a computer system Daily Productivity monitoring Receive approval from upper management for payments when needed Prepare and execute pay orders through an electronic system or distribute paychecks Administer statements of payment to personnel either electronically or on paper Process taxes and payment of employee benefits Keep track of hour rates, wages, compensation benefit rates, new hire information etc. Address issues and questions regarding payroll from employees and superiors Prepare reports for upper management, finance department etc Updating and reporting in the IT Team for possible enhancement of workforce management (timekeeping & payroll) system. Weekly monitoring for our billing status we processed for our clients from the Accounting Team. Updating and backing up the database using SQL Server 2008. Converga Asia, Inc. 4th Flr. Port Royal Palace, 118 Rada Street, Legaspi Data Entry Operator (Q.A) Jan. 22, 2013 – April 14, 2016 Responsibilities: Analyzing and Processing invoices inc.(ABN, Invoice No., Purchase Order, Amount. Etc) using a 3rd party program. •Receiving different invoices from clients and extracting using email to software. •Train people to do the same task in AUS, US, Canada and New Zealand accounts. While monitoring the KPI’s SLA and volume of invoices per day. •Assisting and leading people to their task and distributing them in different accounts. •Capturing all accounts for quality assurance before we release from Data Operator to Clients. •Giving feedback and investigating for the errors we encounter to the leaders. •Updating operators for the new rules or instructions of the clients Trainings: Certified Selenium WebDriver with Java Basics - Advanced + Frameworks Udemy (April 29,2020) SEO Bootcamp Certified SEO since 2018 At ShoreMarketing Customer Service Relationship Training for CSR Conducted by Converga Asia Inc, Tiara Hotel, Makati City English Language Proficiency 6 Saturdays Training for ELP Converga Asia Inc, Office Port Royale Palace Legaspi Makati City CURRICULAR ACTIVITIES: Part time website developer and VB.net developer Enrolment System(VB.net) in Grace School Dental Online Reservation Website(Serif) Registration System for an event(VB.net) Travelin.ph (BIGCOMMERCE) YOAST SEO (WORDPRESS) Character Reference Jeffrey Garcia - - Magento Developer Manager Accenture Tomomi Suzuki - NetSuite Developer/Consultant ShoreSuite Kelvin Cuellar - Functional Consultant NetSuite CloudStaff Diosh Lequiron- Senior Project Manager AMARIS