Rafael Fatalla Arceo

Job Title: General Virtual Assistant – Marketing, Transaction Coordination, Listings Management, Database Management, Admin Support]

·        Managed social media sites such as Facebook, Twitter, LinkedIn, Pinterest and created content for posting on these sites and use Search Engine Optimization (SEO) on all websites.

SEO:

ü SEM, MOZ, Screaming Frog

ü Google Apps (Google Analytics, TagManager, MyBusiness and Data Studio)

PROGAMS & TOOLS:

ü Microsoft Office

ü Adobe Applications

ü Skype, RingCentral, TeamViewer

ü Google Apps

Job Title: IT support / Programmer – Technical Support, Database Admin, Web Developer, SEO consultant

• Handled 20-30 tickets per day for technical support like computer repairs, network troubleshooting, checking ISP and maintained website optimized also, processed day to day reports for all my activities.

SEO:

ü SEM, MOZ, Screaming Frog

ü Google Apps (Google Analytics, TagManager, MyBusiness and Data Studio)

PROGAMS & TOOLS:

ü Skype, TeamViewer, Zoom

ü Wordpress, Laravel, PHP, HTML, CSS

ü MS Office, GitHub

Job Title: Account Associate – Technical Customer Support, Data Administrator

·        Answered on average 350 calls per week and provided first call resolution to client inquiries on technical issues by using active listening skills and thorough knowledge of company products

CRM:

ü Salesforce

PROGAMS & TOOLS:

ü Google Apps

ü Bliss (POS)

ü Microsoft Office

ü Amazon WorkSpace (AWS)

Job Title: Data Administrator – E-Commerce, NetSuite Admin, Web Developer, Marketing

·        Understand customer NetSuite configuration and customization for integrations while handling social media accounts and websites using Search Engine Optimization (SEO) I am also responsible for uploading new items, editing, writing, generate reports in multiple e-commerce accounts.

CRM:

ü Oracle NetSuite

SEO:

ü SEM, MOZ, Screaming Frog, SEO power suite, RankActive

ü Google Apps (Google Analytics, TagManager, MyBusiness and Data Studio)

PROGAMS & TOOLS:

ü Skype, Trello, Microsoft Office

ü Wordpress, Magento, Laravel, Big-Ecommerce, NETO

ü HTML, CSS, PHP, API