Rae Martino P. De Castro

 Rae Martino P. De Castro Skype ID: live:decastro.rae Summary of skills and Career Highlights Customer Service - Five years of experience. Areas of expertise include customer care, sales, live chat support, email handling, payment system with disputes and refunds, and technical support. CRM Experience Zendesk Platform Experience GSuite, Google Drive, MS Office, Slack, Hubstaff, Adobe Photoshop Professional Experience Lawn Love (Home-Based) Lawn Care Service Account Customer Service Representative VA Graveyard February 2019 – August 2019 · Acts as a liaison to provide customers with all necessary product information and assistance in live phones and emails. Minute Burger Franchise Business Owner December 2016 – December 2018 Teletech Amazon Account Customer Service Representative Graveyard June 2016 – November 2016 · Resolve customer inquiries and complaints over the phone, live chat, and email. · Use telephone to reach out to customers to verify and update the necessary information, credit card payment, and disputes. · Assist with the placement of orders, refunds, and filing insurance claims. Aicom Corp Solutions Trend Micro Anti –Virus Software Account Customer Service Representative/Technical Support Representative Graveyard October 2011 – April 2016 · Resolve customer inquiries and complaints over the phone, live chat, and email. · Technical Support for Anti-Virus Software. · Doing remote access to check the customer’s personal computer or laptop. Educational Background Canossa College- · Associate in Hotel and Restaurant Management Sto. Angel National High School 2004 – 2008 · High School Character references · Available upon request