Rae Martino P. De Castro

I've been in the call center industry for five years. I've handled customer support, technical support, chats, and email. My expertise is call handling, objection handling, troubleshooting, and I can research on the things I'm not familiar with.

Skills and Strength:

-Customer support/Technical Support/Retention

-Ticket/Chat/Phone

-Zendesk Customer Service

-Experienced with Zendesk

-Experience with Slack, Hubstaff, Ms office, Gsuite.

-Hardware and Software Troubleshooting 

-Remote Assistance

Account/Campaign handled: 

Trend Micro Anti-Virus Software

Amazon.com

eBay

Lawn Love, Lawn Care company