- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Lipa, Batangas, Philippines
- Experience:
- 8 years
Rae Martino P. De Castro
Address: Blk 21 Lot 6 Phase 2, San Carlos Homes, Lipa
City, Batangas 4217
Mobile:-
Email address:-Skype ID: live:decastro.rae
Summary of Skills and Career Highlights
Customer Service – Eight years of experience.
Areas of expertise include customer care, sales, live chat support, email handling,
payment systems with disputes and refunds, and technical support.
CRM Experience
Zendesk
Platform Experience
GSuite, Google Drive, MS Office, Slack, Hubstaff, Adobe Photoshop
Professional Experience
Lawn Love (Freelance)
Lawn Care Service Account
Customer Service Representative VA
Graveyard
February 2019 – September 2023
· Acts as a liaison to provide customers with all necessary product information and
assistance in live phones and emails.
Minute Burger Franchise
Business Owner
December 2016 – December 2018
Teletech
Amazon Account
Customer Service Representative
Graveyard
June 2016 – November 2016
· Resolve customer inquiries and complaints over the phone, live chat, and email.
· Use the telephone to contact customers to verify and update the necessary
information, credit card payments, and disputes.
· Assist with placing orders, refunds, and filing insurance claims.
Aicom Corp Solutions
Trend Micro Anti–Virus Software Account
Customer Service Representative/Technical Support Representative
Graveyard
October 2011 – April 2016
· Resolve customer inquiries and complaints over the phone, live chat, and email.
· Technical Support for Anti-Virus Software.
· Doing remote access to check the customer’s personal computer or laptop.
Educational Background
Canossa Colleges-
· Associate in Hotel & Restaurant Management
Sto. Angel National High School
2004 – 2008
· High School
Character references
· Available upon request
