Rae De Castro

I've been with the call center industry for eight years. I handled customer support, technical support, chats, and email. My expertise is call handling, objection handling, troubleshooting, and I can research on my own to the things I'm not familiar with.

Skills and Strength:

• Customer support/Technical Support/Retention

• Ticket/Chat/Phone

• Zendesk Customer service

• Experienced with Zendesk

• Experience with Slack, Hubstaff, Ms office, Gsuite.

• Hardware and Software Troubleshooting

• Remote assistance

Account/Campaign handled:

Trend Micro Anti-Virus Software

Amazon.com

Lawn Love, Lawn Care company