Radulescu Madalina Florentina

RADULESCU MADALINA Software Sales Consultant - Hewlett Packard Enterprise Age 25 Contact details Email:- Tel: - Address: Bucharest Professional objective I am seeking for a competitive and challenging environment where I can add value to the organization and establish an enjoyable career for myself Professional experience Experience by Contract Management: 2 years and 7 months departments Administrative / Logistics: 3 months Office / Back-office: 10 months Jul 2015 - present Software Sales Consultant - Hewlett Packard Enterprise, Bucuresti 2 years and 7 months Bucharest | Management | IT / Telecom The role of Sales consultant involves a strong team player attitude and networking skills in order to interact with multiple departments and at all organizational level. Most of them are Sales team, Legal, Credit & Collections, Finance, Revenue accounting, high-level management and customers, to solve contractual and consulting business issues; - Validating all aspects of contract renewal packages for accuracy and compliance with HPE Practices and Approvals; - Managing sales resources in the Software renewal cycle while applying processes; - Booking the contracts in full compliance with HPE business Terms & Conditions; - Interpretation of contracts configuration and consolidations in SAP- highly related to the negotiations of licensing agreements or extensions for Software renewal contracts; - Monitoring, creating and sending the invoices to customers in accordance with contract agreements and country specifics; - Discovering errors, analyzing root causes, triggering both corrective and preventive actions, ensuring that process is audit compliant and within agreed level of TAT&accuracy; - Backup periods for regional leader that involves, team management, prioritizing and quality checking cases, monitoring the back-office activities of team from Chennai, India; - Provide them consultancy in process updates and support in solving high complexity demands. -As extra activities, I have contributed to operational team's performance by providing training sessions for new hires on order booking and amendments process. Also delivered training and support on local invoicing for my colleagues. - Kept track of process changes and improvements; For all the activities mentioned I have proven excellent customer service skills; - Ability to meet deadlines for all type of cases; - Stress resistance at high volume of work and complex requests; - Great written and verbal communication skills; - High attention to details (mostly to the CEE country-specific details); - Analytic problem-solving skills and use of use deductive approach for taking the most appropriate action where minimal information was provided; Acquired skills and knowledge: SAP, Reporting, Salesforce, Training skills, Time management, Microsoft Excel, Microsoft Outlook, APTUS, Zuora, Invoice processing and creation CV Radulescu Madalina | Pag. 1/3 Sep 2014 - Jun 2015 Customer Service Analyst - GENPACT Romania 10 months Bucharest | Office / Back-office / Secretarial | Services Successfully acquired and implemented the customer service process, being a new account; - Efficient communication with the team, with the management and the client; - Developing, updated and applied Standard Operating Procedure files, daily data process in SAP regarding the creation of new customer users or the maintenance/update of the existing ones, prices setup; - Getting reports from SAP on daily and monthly basis; - SOX Compliance reports; - Analyze and categorize the errors and fix them accordingly; - Daily accomplish of SLA's agreed of 100% Turned around Time and Accuracy Acquired skills and knowledge: SAP, Reporting, SharePoint, Excel, SOX, Time management Apr 2014 - Jun 2014 Assistant Manager - IMA Concept 3 months Bucharest | Administrative / Logistics | Commerce / Retail Maintaining the relation with the customers and also with the team; - Sales of maintenance support; - Organize the weekly schedule for the technical department; - Prepare, review and follow-up of allocated costs for each week; - Daily updates of the database; - Prepare internal procedures, compile, copy, and sort and file records of office activities and business transactions; - Calculate and issue the invoices; - Process and prepare correspondence and other documents; - Promote the new offers on the online market. Acquired skills and knowledge: invoicing, Sales, Time management, Archiving, Microsoft Excel, Social skills: communication and networking skills; Adaptability; Ability to work in a team; Ability to assimilate information and updated knowledge; Perseverance; Punctuality; Time and cost schedule. Education 2015 - 2017 Master's degree - SNSPA Project Management | Bucharest Project Management, Strategic Management, Software Project management, Leadershi and team management, Research methods, Risk Management, Project Audit and Evaluation, Agile Methodology. Skills General skills Punctuality, Selfmotivated, Active involvement,Sociability Skills from work experience SAP, Reporting, Salesforce, Training skills, Time management, Microsoft Excel, Microsoft Outlook, APTUS, Zuora, Invoice processing and creation, SharePoint, Excel, SOX, Invoicing, Sales, archiving, Social skills: communication and networking skills; Adaptability; Ability to work in a team; Ability to assimilate information and updated knowledge; Perseverance; Punctuality, Time and cost schedule. Foreign languages French - Medium, English - Advanced, Spanish - Medium, Swedish - Beginner CV Radulescu Madalina | Pag. 2/3 Other info Projects HR School period Mar 2015 - Mar 2015 Human Resources processes ROJECT ASSISTANT | GEYC Association | AUGUST 2014 EDYS period Jul 2014 - Aug 2014 Accomplished tasks before EDYS: - I have identified all the needed materials for print; - Obtained the best prices related to quality and quantity for the promotional materials and the catering for the EDYS project, - Organized all the promotional materials (badges, maps, roll-ups, posters etc.), - Contributed with ideas for the logistic part of the project. Accomplished tasks during EDYS: - Assured the check-in for the speakers and press; - Offered information about the workshops and speakers; - Assured that all guest had the necessary materials during the conference; - Along with my colleagues, took care of the logistic materials at the end of the day and after the closing panel, we led the foreign participants and speakers to the cocktail location. Trainings Leadership period Jul 2014 - Jul 2014 Leadership camp for students. All activities were having as scope the enhancement of leadership among young in a challenging teamwork. Politic BluePrint SRL- Internship period May 2013 - May 2013 Writing articles and news releases; - Organize the team and the weekly schedule; - Mass-media monitoring, collect and deliver relevant information; - Weekly reporting Driving license Category B acquired in March 2014 CV Radulescu Madalina | Pag. 3/3