Radulescu Madalina Florentina

My experience as Sales consultant involves a strong team player attitude and networking skills in order to interact with multiple departments and at all organizational level. Most of them are Sales team, Legal, Credit & Collections, Finance, Revenue accounting, high-level management and customers, to solve contractual and consulting business issues;

• Validating all aspects of contract renewal packages for accuracy and compliance with the company's Practices and Approvals;
• Managing sales resources in the Software renewal cycle while applying processes;
• Booking the contracts in full compliance with company's business Terms & Conditions;
• Interpretation of contracts configuration and consolidations in SAP/SalesForce - highly related to the negotiations of licensing agreements or extensions for Software renewal contracts;
• Monitoring, creating and sending the invoices to customers in accordance with contract agreements and country specifics;
• Discovering errors, analyzing root causes, triggering both corrective and preventive actions, ensuring that process is audit compliant and within agreed level of TAT&accuracy;
• Backup periods for regional leader that involves, team management, prioritizing and quality checking cases, monitoring the back-office activities of team;
• Provide them consultancy in process updates and support in solving high complexity demands.

-As extra activities, I have contributed to operational team's performance by providing training sessions for

new hires on order booking and amendments process. Also delivered training and support on local invoicing

for my colleagues.

• Kept track of process changes and improvements;

For all the activities mentioned I have proven excellent customer service skills;

• Ability to meet deadlines for all type of cases;
• Stress resistance at high volume of work and complex requests;
• Great written and verbal communication skills;
• High attention to details (mostly to the CEE country-specific details);
• Analytic problem-solving skills and use of use deductive approach for taking the most appropriate action where minimal information was provided;