Racquel Ramos

Racquel Ramos Your Racstar Virtual Assistant Manila City, Philippines 1012 --EXPERIENCE Success With Zion Tax Solutions, TN, USA — General Virtual Assistant JANUARY - PRESENT Creating graphics on  Canva. Posting the graphics, writing descriptions and posting it to client’s social media accounts. Which improves client’s social media accounts and gains more followers. Was able to produce leads, and regularly updated the spreadsheets for leads. Doing administrative assistance, which helps my client to reduce her day to day job.  Managed other team members which results in more sales to the clients business. VISTA, Marikina, PH — Volunteer  MARCH 2014 - 2019 Provided support to visually impaired children. Teaching visually impaired children the sports designed for them which results in boosting their confidence. And helping the organization empower the blind children which resulted in breaking the stigma that more people are looking at blind people differently. Concentrix Daksh PH, Quezon City, PH — Customer Support Representative AUGUST 2021 - FEBRUARY 2022 Provided support and problem resolution to the customers. Maintained composure and patience in difficult customer situations. Generated a total of 50 sales in my duration of stay in the company. VXI Global Solutions, Quezon City, PH — Customer Support Representative DECEMBER 2017 - MAY 2018 Doing basic troubleshooting on customers' phones. Explaining their bill. Provided support and problem resolution to the customers. Maintained composure and patience in difficult customer situations that result in being the top agent on our team for 2months. Alorica PH, Quezon City, PH — Collections Agent APRIL - SEPTEMBER 2016 Provided support and problem resolution to the customers. Educating the customer on their bill breakdown. Collecting payments from the customers. Maintained composure and patience in difficult customer situations which help our team to be the top performer in July - August Fiscal. Startek PH, Pasig City, PH — Technical Support Representative August - DECEMBER 2015 Provided support and problem resolution to the customers. Doing some basic troubleshooting on customers' cable boxes which results in more customer satisfaction and problem resolution.  EDUCATION Polytechnic University of the Philippines Manila, Philippines Bachelor of Physical Education JUNE 2010 - MAY 2018 Lakan Dula High School, High School Diploma Manila Philippines  JUNE 2006 - MAY 2010 Maintained a GWA of 89. And always part of the Top Student. Librada Avelino Elementary School Manila Philippines JUNE 2000 - MAY 2006 Maintained a GWA of 89. And always part of the Top Student. 1st Honor in 1st and 5th Grade. Best in Math, Best in English. 3rd Honor in 3rd Grade. Best in AP. SKILLS Organization MS Office/Google Suite Creative Writing Time Management Social Media Management Graphic Design Business Writing Administrative  INTEREST Copywriting Email Campaign Graphic Design SEO LANGUAGES English, Filipino