Racquel Palencia

Racquel O. Palencia I am a Virtual Assistant Professional and Experienced Customer Care Specialist. I have the ability to analyze an issue and provide the possible solution onset of the call; Conscious of time and meeting deadlines; Disciplined, passionate about my craft and consistent in delivering great results: Mindful about minimizing company’s costs when called for. My personal qualities combined with my diverse experience will contribute to company’s success. Experience Blk 1 Lot 6A Phase 3B Ipil St. Palmera Homes Subdivision, Barangay Sta. Monica, Novaliches Quezon City, 1117 June 2018 –January 2019 Virtual Assistant • Junior Legal Admin Asst. • Van Law Firm March 2017 – July 2017 Virtual Assistant • Scheduling Coordinator • Housecall MD February 2017 – April 2017 0916 – 2825 - 320 Virtual Assistant • Content Support • Hotels Combined November 2015 – November 2016 Back Office • Billing & Collection Specialist • United Health Group-April 2009 – September 2012 Customer Care Specialist • Customer Service • Apac Customer Services kelly_palencia11 April 2008 – October 2008 Technical Support • Technical Support Representative • Teletech Education Eulogio “Amang” Rodriguez Institute of Science and Technology, Nagtahan, Sampaloc, Manila • Bachelor of Science in Office Administration Major in Office Management | 2004 - 2008 Personal Skills Creative spirit, Reliable and professional, Organized, Time management, Team player, Fast learner & Motivated PROFESSIONAL SKILLS Writing/Blogging Virtual Assistant Graphic Design Research/Dat a Entry Customer Service Social Media Management References [Available upon request.]