Racquel Madrinan

RACQUEL MADRIÑAN General Virtual Assistant About Me --Sto Tomas Batangas, Philippines EDUCATION Experienced Customer Service Associate with 8 years of expertise, skilled in communication, problem-solving, and delivering exceptional customer support. Now seeking to transition into a Virtual Assistant role, bringing my strong organizational, multitasking, and customer-focused background to offer administrative and operational support remotely. Passionate about leveraging my professional experience to help businesses streamline their processes and enhance productivity. WORK EXPERIENCE BSBA major in Financial Management August 2023 - October 2024 Dalubhasaan ng Lunsod ng San Pablo Specialist, Customer Service OPS 2011 - 2015 Cardinal Health International Philippines Handle accounts receivables Rebilling insurance and sending invoices to customer July 2021 - August 2022 SKILLS Cardinal Health International Philippines Senior Rep, Customer Service OPS Order status and follow ups Strong Communication Problem-Solving Exceptional customer support Multitasking Attention to details Verifying insurance eligibility and refax RX request to Dr office October 2019 - July 2021 Cardinal Health International Philippines Rep II, Customer Service OPS Order placement process and new account creation July 2016 - September 2019 IOPEX Tech Phils Inc Sales Tech Representative CERTIFICATE Soft selling to existing customer Provide basic technical support and billing support REFERENCES 15-hour General Virtual Assistant Training Jesus Metica, Jr. Ralph Joem Paroligan Supervisor, Customer Service Operation Supervisor, Customer Service Operation Phone: - Phone: -