Rachelle Maureen Ochida

Rachelle Maureen Ochida Licensed FInancial Advisor , Customer Service Representative-- Flores Street, Sum-ag, 6100 Bacolod City Education Personal details Bachelor of Science in Business Administration - Major in Financial Management VMA Global College, Bacolod City Date of birth November 11th, 1994 Aviation Electronics Technology Asian College of Aeronautics, Bacolod City Employment Customer Service Representative Feb 2013 - Aug 2013 StraightTalk Wireless, Bacolod City Receiving calls from the customers who need to add minutes to their phone and help them troubleshoot their mobile phone if they are having a hard time with the errors that they are experiencing. Customer Service Representative Oct 2013 - Jul 2015 Expedia, Bacolod City Duties and Responsibilities: *Creating customer itineraries like flights, hotel reservations, car rental, and activities. *Rebooking/Cancelling reservations as per customers' requests. *Giving customers alternate flight schedules and options if there will be flight schedule changes due to storms or airline maintenance . *Calling airlines, hotels, or car rentals if there were special requests that they would like to add to their reservations. *Taking supervisory calls for those customers that have complaints and issues with their reservations. *Doing further research if they have disputes with their payments and charges with their cards. *Providing customers with proper expectations and correct resolution to their concerns. Place of birth Bacolod City Gender Female Nationality Filipino Civil status Single LinkedIn linkedin.com/in/rachellemaureen-ochida-b Skills Customer Service Data Entry Microsoft Languages English Technical Support Representative Aug 2015 - Nov 2015 CenturyLink, Bacolod City We assist clients in troubleshooting their telephones. Order Entry Representative Dec 2015 - Sep 2017 Time Warner Cable, Bacolod City We receive calls from customers who need some modifications to their channel subscriptions, and also, we schedule a technician if I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying. Hobbies answering puzzles, word searches they have trouble with their internet connection. Qualities Freelancer Jan 2018 - May 2022 Upwork, Bacolod, City I am working as a Virtual Assistant since January of 2018. I got a lot of different contractual jobs inside and outside Upwork. Field of work; Ecommerce, Travel Agency, Telecommunication, Real Estate, Cleaning Company, Insurance Claims. Licensed Financial Advisor Manulife Philippines, Bacolod City Jun 2022 - Present References Abner De Guzman Time Warner Cable, Bacolod City - Arnilo Laud VMA Global College, Bacolod City - Dr. Ramon Geraldes VMA Global College, Bacolod City- I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying. Patient, hardworking, efficient, detail-oriented, and a fast learner.