Rachelle Joy Lanuza

RACHELLE JOY LANUZA Cavite, Philippines |-| - SUMMARY Highly organized and detail-oriented professional with a strong background in administrative and customer support. Skilled at managing tasks, handling high volumes of tasks, and keeping things running smoothly. Known for being adaptable, communicative, and always ready to step in and provide support where it’s needed. PROFESSIONAL EXPERIENCE Passenger Service Agent, Emirates Oct 2023 - Feb 2025 Provided front-facing customer support, ensuring smooth check-in, boarding, and travel documentation processing of more than 600 passengers a day while striving for on-time performance (OTP). Handled various customerconcerns, including complaints, conflicts, and specialassistance requests, ensuringto provide real-time problem-solving skills. Processed transactions using POS systems,ensuring accurate billingand revenue collection. Prepared flight documentation such as flight handling reports and sales summary reports. Managed sensitive and confidential aircraft documents, ensuring proper filing in various departments before and after each flight. Customer Service Representative, Kicksomatic Inc. Feb 2021 - Dec 2022 Managed an average of 180+ customer inquiries weekly via live chat and email, ensuring prompt and effective resolutions. Provided real-time support for order issues and product inquiries, ensuring customer satisfaction Accurately processed customer requests, refunds, and issues while following company policies. EDUCATION Bachelor of Science in International Travel and Tourism Management Lyceum of the Philippines University - Cavite Vice President, LPU International Travel and Tourism Society 2022 - 2023 Secretary, LPU International Travel and Tourism Society 2021 - 2022 SKILLS Customer Support Data Entry & Documentation Management Calendar Management Inbox Management Travel Arrangements Adaptability & Willingness to learn new tools and technologies TOOLS Microsoft Office (Word, Excel, Powerpoint, Outlook, Sharepoint, Teams) Google Workspace (Docs, Sheets, Drive, Calendar, Meet) Zoom and Skype Canva ChatGPT Familiar with Asana and Notion CERTIFICATIONS Events Management – Asia Pacific Institute for Events Management (2022) Asana Foundations Skill Badge - 2025 Professional Certificate of Executive Business Assistant - 2025 June 2023