Rachelle Joy Lanuza

Hi, I’m Rachelle, a dedicated administrative assistant and customer service professional with a passion for delivering exceptional support. With experience in handling high-volume inquiries, order processing, and problem resolution, I ensure every customer interaction is smooth, efficient, and positive.

🔹 What I Offer:

✔️ Customer Support Expertise – Managed 180+ inquiries weekly via live chat and email

✔️ Administrative Support - Handled documentation and reports such as Sales Summary Report, Meeting Meetings, event proposals, flight summary reports

✔️ Order Processing & Tracking – Skilled in handling payments, refunds, and issue resolution

✔️ Professional & Empathetic Communication – Adept at active listening and conflict resolution, creating a positive customer experience.

✔️ Tech-Savvy & Detail-Oriented – Experienced with Microsoft Office, Google Workspace, Canva, Asana, and Notion

✔️ Multitasking in High-Pressure Environments – Assisted 600+ customers daily in the airline industry while managing documentation and compliance.

💡 Need an executive assistant or customer service representative who is proactive and reliable? Let’s work together to keep your customers happy and your business running smoothly! :)