Rachel Tan Nocum

 Rachel Tan Nocum Career Objectives: A 9+ year Veteran in the HR/Recruitment arena, looking to bring my knowledge and experiences to an environment that promotes and encourages participation in company growth and to secure a position that will utilize my 9+ years in the HR- Recruitment industry. WORK EXPERIENCES: Recruitment Manager OracleCMS International Inc.- Makati City Jul 2024 – Sep 2024 • Overseeing all recruitment requirements • Liaising with recruitment firms to increase number of incoming applicants • End to end hiring procedure and managing job ads and resources • Managing Staff attendance and adherence to company policies • Induction of new staff and release of new or updated policies • Assisting in managing staff 201 files • Assisting in managing staff well-being and handling staff grievances • Assisting with any labor cases or arbitration • Assist management in managing staff performance and providing feedback to agents • Preparation of Daily Attendance Report (Makati, Melbourne and Perth offices) and EOD Report • Monitoring of Agents Board- Call on Hold, On Help, Default • Processing of leave applications including sick leave applications • Medical certificate validation • Contract preparation • Warnings preparation and issuance • Calendar preparation for warnings/ meetings and clients’ advertisements • Induction invitation preparation and calendar (for Melbourne office) • Interview invitation and calendar (for Melbourne office) • Termination of employment preparation • Resignation acceptance and processing • Preparation of Certificate of Employment • Coordination with Healthcare Provider re: employees’ reimbursements etc. Recruitment Specialist Phil National Lines Inc.- Makati City May 2023 – Aug 2023 • Performed end-to-end sourcing and recruitment functions for Phil National Lines Inc. and for other companies under Saavedra Group of Companies (Fastguys Logistic Corporation, Vistamarine Shipbuilding and Shiprepair Inc, Biocare Aesthetics, FWS Construction Development & Supply Inc.) • Conducted HR Orientation for new hires, universities presentations (Recruitment side) and the like • Other tasks as instructed by the President, Vice-President, HR Consultant and HR Officer HR Generalist Student Loan & Savings/ NER- WFH/ Las Piñas City Feb 2021 – Jan 2023 • Performed end-to-end sourcing and recruitment functions • Conducted HR Orientation for new hires • Other tasks as instructed by the Sr. HR Manager Teammate ePerformax- Pasay City Feb 2020 - Jan 2021 • Provided customer service/ attended to issues and concerns of Canadian and American clients of a payment processor company through chat, inbound calls and outbound calls Tutor (Part-time) Tutoringgo- Makati City Aug 2020 – Jan 2021 • Taught English to Korean nationals Recruitment Specialist Limitless Performance Solutions Inc.- Makati City June 2018- Feb 2019 • Conducted phone interviews for possible candidates • Screened Resumes for possible candidates • Coordinated with applicants regarding their applications and schedules • Composed and posted advertisements on both paid and free job portals Recruitment Manager PrimeOne Recruitment Services Inc.- Mandaluyong City Apr 2017- Jan 2018 • Handled/ (monitored performance of) a team of four recruiters with or in the absence of the COO • Interviewed/Trained interns/OJT • Performed responsibilities from sourcing and end to end recruitment process for some clients • Coordinated with clients/partners regarding their hiring requirements and ramps, and billing matters • Resume screening, cold calls and conducted phone interviews • Coordinated with applicants regarding their applications and schedules • Sourced and posted ads on paid and free job portals • Prepared EOD reports • Handled Petty Cash Fund and prepared daily Petty Cash Summary/report Talent Acquisition Specialist CortexPH Inc./ CortexPH RS - Makati City Oct 2015- Mar 2017 • Performed responsibilities from sourcing and end to end recruitment process for some clients • Coordinated with clients/partners regarding their hiring requirements and ramps, and billing • Handled different accounts for the company • Did resume screening and cold calls and conducted phone interviews • Coordinated with applicants regarding their applications and schedules • Conducted coaching and briefing to aspiring call center agents (and non-agent posts) Recruitment Supervisor TSD Global, Inc.- Taguig City Aug 2015 – Oct 2015 • Introduced the company, TSD Global to call center job applicants (CSRs and Executive posts) • Performed end to end process (tasks and responsibilities), from sourcing to onboarding of applicants • Initiated efforts and plans for Job Caravans and Job Fairs participation • Prepared reports related to recruitment activities • Supervised and monitored the work performance of Recruitment Specialist • Coordinated with VP for Recruitment (in the US) and Site Director about TSD’s recruitment activities and status updates Recruitment Specialist/ Account Manager ExcelAsia Training and Devt., Inc. - Makati City June 2014 – Apr 2015 • Introduced the company, ExcelAsia to call center job applicants, other job applicants and training applicants • Communicated and coordinated with and invited applicants for their interview schedule • Entertained questions and queries of callers/applicants re: job vacancies, training information, etc. • Communicated and coordinated with Recruitment Specialists/ Outsourcing Officers and POCs of different call centers I handled as my accounts. • Other related recruitment activities/tasks/responsibilities Executive Recruitment Specialist Global Headstart Specialist, Inc. - Makati City Dec 2012 – Dec 2013 • Introduced the company, Global Headstart to call center job applicants, other job applicants, both rank and file and executive posts and training applicants • Communicated and coordinated with and invited applicants for their interview schedules • Communicated and coordinated with Recruitment Specialist/ Outsourcing Officers and POCs of partner companies • Helped out on client acquisition • Other projects Recruitment Specialist/ Account Manager ExcelAsia Training and Devt., Inc. - Makati City Jun 2012 – Nov 2012 Introduced the company, ExcelAsia to call center job applicants, other job applicants and training applicants • Communicated and coordinated with and invited applicants for their interview schedule • Entertained questions and queries of callers/applicants re: job vacancies, training information, etc. • Communicated and coordinated with Recruitment Specialists/ Outsourcing Officers and POCs of different call centers I handled as my accounts. • Other related recruitment activities/tasks/responsibilities Executive Assistant/ Sales Coordinator Comglasco AG Corporation - Parañaque City Mar 2012 – Jun 2012 • Processed sales orders of clients • Called up clients and maintained professional relationships with them • Entertained clients’ issues and concerns • Acquisition of new and preferred clients • Management of accounts including client visits and sales calls/ saturation Recruitment Supervisor/ Sr. Account Manager ExcelAsia Training and Devt, Inc. - Makati City Aug 2007 – Oct 2011 • Introduced the company, ExcelAsia to call center job applicants, other job applications and training applicants • Communicated and coordinated with and invite applicants for their interview schedule • Other instructions as assigned by the President, Vice-President and Recruitment Mgr. Executive Assistant/Sales Coordinator Maria Theresa Commercial, Inc. – Makati City Feb 2007 – Jul 2007 • Provided support and assistance in the day to day activities of the President. • Kept and maintained organized filing • Drafted and or/prepared internal and external correspondence • Performed tasks and duties as a Sales Coordinator • Carried out administrative functions such as conducting initial interview and screening of applicants and preparing monthly and quarterly attendance report Marketing Representative KC Industrial Corporation (KCIC) - Quezon City Oct 2006 – Jan 2007 • Introduced KCIC’s product lines to prospect clients and coordinated with existing clients regarding their ongoing and future projects. • Endorsed request for quotations to appropriate Sales Engineers EDUCATIONAL ATTAINMENT: Lyceum of the Philippines University - Manila • Bachelor of Science in Foreign Service Graduate Lyceum of the Philippines University - Manila • M.A. in Public Administration (few units left)