Rachel Suarez

Rachel C. Suarez E-commerce Customer Support Specialist with 6+ years of experience supporting online stores using Shopify, Zendesk, and email/chat platforms. Skilled in order management, refunds, customer satisfaction, and troubleshooting. Experienced in creating Canva content and assisting with Facebook, TikTok, and Pinterest marketing campaigns for e-commerce brands. E-commerce Customer Support Specialist | Shopify | Zendesk | Social Media Support Skills Customer Support (Email, Chat, Phone) Shopify Navigation & Order Management Zendesk / HappyFox / Gorgias Ticket Handling Social Media Scheduling Facebook & Tiktok Ads Assistance Pinterest Marketing Competitor Research Measurable results Maintained 95%+ response time SLA while handling multiple customer inquiries daily. Created engaging Canva graphics for social media posts to support marketing campaigns. Tools Shopify Zendesk / Gorgias Google Workspace Canva Capcut Pinterest Facebook Ads Manager Tiktok Ads Manager Education Adamson University BS Pharmacy - - Work Experience Ecommerce VA- Handle customer support through Zendesk, email, and chat. Assisted customers with order tracking, refunds, and product inquiries. Navigated Shopify to locate products and process orders. Maintained response time and resolved urgent customer issues. Created Canva graphics and scheduled social media posts. Social Media & Marketing Support Canva graphic creation for social media posts. Pinterest pin creation and optimization Facebook & Tiktok ad campaign assistance Audience targeting and ad creative support Basic keyword research for Pinterest Key Achievements Managed customer inquiries while maintaining response time standards. Assisted with social media content creation using Canva. Supported Pinterest marketing strategies to improve pin visibility. Helped manage adverstising campaigns for Facebook and Tiktok.