Rachel Suarez

I support e-commerce businesses with backend operations, customer experience management, and Amazon seller account support.

With more than 6 years of experience in e-commerce support and operations, I specialize in resolving complex order issues, refund disputes, and seller account cases. I have hands-on experience managing Amazon seller support cases including A-to-Z claims and SAFE-T claims, helping businesses protect their revenue and maintain strong customer satisfaction.

My background includes working with online stores, handling order management, dispute resolution, and improving customer experience systems for growing brands.

Key areas I support:

• Amazon Seller Central support

• Dispute resolution and claim handling

• Order and refund management

• Customer experience optimization

• E-commerce backend operations

• Ads support (Facebook, Pinterest, TikTok)

I enjoy working with founders and growing brands that need a reliable operations partner to help streamline their business processes.

I focus mainly on backend support and operational tasks rather than phone-based customer service.