Rachel Berhane

Rachel Berhane--1021 Campbell St. Apt A Oakland, CA 94607 Profile Highly experienced customer service specialist dedicated to unrivaled customer satisfaction and furthering company success. Track record of client retention and ability to accurately complete high volumes of work without compromising on service. Exceptional problem-solving skills, excellent command of the English language, master multi-tasker, detail-oriented. Experience LE TOTE, SAN FRANCISCO, CA JUN 2017–JAN 2018 Customer Care Specialist Promptly responded to customer inquiries, and resolved complaints and service issues via chat, phone and email ‣ Instrumental in the development of a Live Chat system ‣ Escalated technical support cases ‣ Reported technical bugs ‣ WAG! LOS ANGELES, CA APR 2016–NOV 2016 Customer Service Representative ‣ Dispatched dog walkers and booked reservations ‣ Fleet Support—provided walkers with assistance during live operations ‣ Live chat/text with customers regarding reservations ‣ On boarded and trained new customer service agents ‣ Assisted in the development of SOPs and training manuals for new dispatchers ‣ Ideated on and successfully implemented company policies that became recognized as the standard LUXE VALET, SAN FRANCISCO, CA November 2015- March 2016 Logistics Coordinator ‣ Supported field operations team and operation management ‣ Handled logistics of valets on the ground ‣ Escalated issues to appropriate channels LIVELI, SAN FRANCISCO, CA Onboarding Advocate ‣ Conducted photo screenings with prospective candidates ‣ Reported technical bugs ‣ Crafted brand language AZALEA BOUTIQUE, SAN FRANCISCO, CA JULY 2015–NOV 2015 AUG 2015–OCT 2015 Shipping/Receiving Coordinator ‣ Coordinated deliveries with mail-carrier services, received merchandise under RetailPro, shipped merchandise to retailers ‣ Troubleshooted issues concerning inventory with buyers and merchandising coordinators ‣ General showroom maintenance and inventory control MUNCHERY, SAN FRANCISCO, CA APRIL 2014–FEB 2015 Operations Specialist ‣ Assisted in the development and management of a fulfillment center including logistics, administrative support, and employee evaluations and training ‣ Dispatched bike messengers and drivers, filled customer orders, and handled customer complaints Education UNIVERSITY OF CALIFORNIA, BERKELEY, BERKELEY, CA 2004–December 2010 Bachelor of Arts in Political Science, Software: ● ● ● ● ● ● ● Jira Trello Slack Sales force Zendesk OnFleet Birdseye AUG