Rachel Anne Ecban

NAME: Rachel Anne Ecban EXPERIENCE FREELANCE ARTIST • JUNE 2020 – JANUARY 2022 • Handles various digital art commissions for personal or commercial purposes. SERVICE CREW • JUNE 2017– JANUARY 2018 (McDonald's Olongapo, Magsaysay) • Delivered customer service in a fast-paced environment, ensuring satisfaction and brand standards. Managed orders, and maintained cleanliness. Built strong relationships with partners and customers, supporting marketing efforts and enhancing brand reputation. OBJECTIVE Dedicated to continuous learning and professional growth, with a strong aspiration to go beyond academic specialization and broaden knowledge to the fullest extent feasible. Committed to contributing meaningfully within a dynamic company environment while aligning with its mission and vision. PERSONAL INFORMATION Date of Birth: June 28, 1999 Place of Birth: Olongapo City Age: 25 years’ old Sex: Female Civil Status: Single Computer Literate • Microsoft Excel • Microsoft PowerPoint • Microsoft Word • Paint Tool Sai • Medibang Paint • QGIS and Google Earth • AutoCAD • Google Workspace • Apploi • AxisCare • Viventium CUSTOMER SERVICE REPRESENTATIVE • MARCH 2022 - FEBRUARY 2023 • OCTOBER 2023 - DECEMBER 2023 (BUWELO AN EXACTSTAR COMPANY) • Assists customers in placing orders, resolving and addressing their concerns and problems, and troubleshooting their devices. DATA ANALYST • DECEMBER 2023 - JULY 2024 (BUWELO AN EXACTSTAR COMPANY) • Sorts data, generates reports, and analyzes to maintain good performance of agents and target possible agent errors. Conducts real-time monitoring to check agent adherence, the validity of long chats, and timely response to new chats within the specified time frame. CIVIL ENGINEERING INTERN • JULY 2021- AUGUST 2021 (PRUDENTECH CONSTRUCTION INC. – 240 HOURS) • Learned to compile necessary documents and use engineering tools. VIRTUAL ASSISTANT (RECRUITER) • AUGUST 2024 – Present (ASCENSION BUSINESS SOLUTIONS) • Screening resumes submitted by applicants and reaching out to them for initial interviews if they pass the screening. Conducting interviews and sending job offers to those who successfully progress through the hiring process. Also adding them to the system and updating their profiles with the necessary and required documents. Handling other recruitment requests from the client as well. EDUCATION BACHELOR OF SCIENCE IN CIVIL ENGINEERING​ • Bataan Peninsula State University (Main Campus) ​ • S.Y- ​ • GPA: 1.93 SEMINAR AND ORGANIZATION SOFTWARE DESIGN: ADVANCEMENT IN TECHNOLOGY October 18, 2020 (Via Zoom) PHILIPPINE INSTITUTE OF CIVIL ENGINEERS & AMERICAN CONCRETE INSTITUTE PHILIPPINES –STUDENT MEMBER September 29, 2020 up to present