Rachel Ann Malubay

RACHEL ANN MALUBAY Customer Support Supervisor EXPERIENCE - Qure Skincare- Customer Support (Email and Chat Specialist) Delivery tracking updates Processing of refunds or redelivery. Product inquiry Promo codes Answering customers inquiry via emails and chats, social media -1416 P. Nuqui St. Angeles City Pampanga May 15, 1987, 37 years old Character Reference: Taskus Inc- Customer Support Supervisor Bimbong Angeles - Sheena Lou Serrano - Shine Maristela –- PROFESSIONAL SKILLS Clickbank Checkoutchamp Infusionsoft/Keap Kunaki Vervante Amazon Connect Shopify Magento Stripe Canva Market Research Tookan Zendesk Slack Hubstaff Avaya Orders app Live ticket agent PERSONAL SKILLS Customer focused Detail oriented Fast learner Time Management Problem solver Goal Oriented Team Player Taking Supervisor call for further escalations. Processing of refunds or redelivery. Investigating fraudulent activities on customer’s account. Investigating unrecognized charges Promo codes Food Safety concerns Other escalations The Gift Group- Customer Support (Email and Chat Specialist) Order tracking/delivery tracking Processing of refunds or redelivery. Product inquiry Promo codes Answering customers inquiry via emails, and chat Demand Science- Lead Generation Specialist Doing outbound/cold calling. Sending business papers to the decision maker of the company. Verifying information such as job title, email address, and other details needed for the campaign. Netcast Inc- Call Center Representative/ Order taking Help customer place a new order Assist customer about a product inquiry Achieved set targets by the stipulated deadline Upsell EDUCATION Technological University of the Philippines Civil Engineering Technician-