Rachel Alfonso

RACHEL PABILLAR ALFONSO Customer Service Representative | Technical Support Graphic Designer Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. WORK EXPERIENCE CUSTOMER SUPPORT –VRO–2/15/2021-12/19/2025 SKILLS Customer Support - Email, Chat & Phone Social Media Management MS Office Google Docs, Sheets & Slide Graphic Design - Adobe Photoshop Graphic Design - Canva Typing Skills - 60 WPM Basic Video Editing Responding to Customer's queries in a timely and accurate way via phone, email and chat. Identify customer’s needs and assess customer’s needs Handle customer complaints and provide appropriate solutions HelpScout, Hubstaff, Slack, TalkDesk, Keystone, Twillio, Fresh Caller Email Tech Support for Smart TV – 02/08/202102/12/2021 Prompt email response to customers Repair or troubleshoot their channel Zendesk, Slack Lead Specialist– Change 3– 10/15/2020-11/30/2020 Outbound Calls to potential customers to qualify as sales leads. Company CRM, Skype TECHNICAL SUPPORT – VXI – 09/16/2019-10/12/2020 Vocational Information Communication Tech. (ICT) (S.Y-) Maco, DDO, Phil. EDUCATION Secondary Mabini National High School (S.Y-) Mabini, DDO, Phil. Elementary Pindasan Elementary Sch. (S.Y-) Mabini, DDO, Phil. Troubleshooting Technical issues Diagnosing and repairing the fault Providing support in Billing and Retention Department Company CRM Customer Support -Siblings Inc. – 01/03/2018-04/17/2019 Handles customer's issues related to services Frequently provide necessary technical assistance Making sure to enhance the customer experience with helpful information and accurate response Company CRM Virtual Assistant -PS Ventures Co -02/2018-10/2018 Handles administrative task from client Managing customer's profile for finance Gathering leads form social media account and email to google sheets Social media Management and website management Editing products, enhancing photos to be posted on social media. Ebay, Social Media (Facebook), google sheets, google docs, Adobe photoshop for photo editing