Rachel Alfonso

Hi, my name is Rachel Alfonso. A social media marketer, graphic designer, and customer support for email, chat, and calls. I help businesses increase in size by managing and optimizing their social media channels. 

My goal is to provide a comfortingand stable social media platform. I will help you build an audience to become dependable in your products and be predictable with good results and make sure to give the highest value and familiar experiences to customers. 

I’ve been in the Business Process Outsourcing industry for almost 4 years now. And in this length of time working in this kind of industry I've learned a lot to communicate with the customer, to analyze and understand and give sympathy to their situation. My role was to do customer support for email,  chat inbound and outbound calls.

My previous experiences being a Virtual Assistant, Administrative Assistant, Graphics Designer, and customer support representative for Email, Chat, and Phone, helps me be more vigilant in my task, to be a resourceful multitasker. Communicating with different customers makes me challenge my self-control, patience, and ability to be positive despite a negative atmosphere. atmosphere. 

I am familiar with the following tools/Apps/Software:

Adobe Photoshop, Canva, Zendesk, Helpscout, Twillio, Talkdesk, Trello, Toggl Track, Skype, Engagebay, Slack, Zoom, Google Docs,Google Calendar, Google Sheets, Slides, Google Calendar, MS Office. 

I can help you promote and create your content for I am good in graphics design, Audio, and Video Editing. 

I am eager to learn new things that would be beneficial in my duty as a social media manager. I just graduated from my two months of training in Social Media Marketing and Advertising. 

I can follow instructions and respect confidentiality. 

I am willing to undergo training if needed and I am a strategic thinker and a good listener who applies them to learning quickly. 

I want to help you build an outstanding brand that meets your goal if you will give me a chance to be part of your team.