RACHAEL REED
CONTACT- Holt Ave Greensboro, NC 27405
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EDUCATION
HIGH SCHOOL
WILLIAM FLEMING HIGH SCHOOL
Office Systems-
High School Diploma
ECPI
Professional Summary
Detail-oriented Customer Support Specialist with over 15 years of
experience in data entry, customer service, and email support.
Proven track record of maintaining data accuracy, managing high
volumes of customer inquiries, and delivering excellent customer
service. Skilled in multitasking, problem-solving, and using various
software systems to improve efficiency.
Core Skills
Microsoft Office Suite (Word, Excel, Outlook), CRM Software,
Electronic Health Records (EHR) Systems, Data Entry Tools,
Data Entry & Management, Customer Service & Support, Email &
Chat Support, CRM Systems, Accuracy & Attention to, Detail,
Typing Speed : 50 WPM, Confidentiality & HIPAA, Compliance,
Time Management and, Multitasking, Problem Solving & Issue,
Resolution
Network Administration-
WORK EXPERIENCE
Personal Care Inc Medical Services -)
CUSTOMER SUPPORT
DATA ENTRY CLERK
EMAIL SUPPORT
MEDICAL RECORDS
Entered and maintained large volumes of data in the CRM system with a 99% accuracy rate.
Handled an average of 50 customer emails daily, resolving inquiries and achieving a 95% satisfaction rate.
Managed patient records in the Electronic Health Records (EHR) system, ensuring HIPAA compliance and
reducing errors by 15%.
Provided clear, professional responses to customer emails, enhancing the overall customer experience.
Assisted in troubleshooting technical issues, collaborating with support teams to resolve problems
efficiently.
Demonstrated exceptional typing skills (50WPM) and attention to detail, ensuring high-quality data entry
and transcription.
