Rachael Reed

I have provided exceptional email support and chat desk help handling an average of 50

customer emails and messages per day, addressing inquiries, resolving issues, and

achieving a 95% customer satisfaction rate. Demonstrated strong typing skills with a speed of 50 words per

minute (WPM), efficiently managing data entry tasks and reducing turnaround time.

Utilized excellent communication skills to deliver clear, concise, and professional responses to customer emails and chats, ensuring a positive

customer experience. Applied effective problem-solving skills to identify, analyze, and

resolve customer issues, reducing repeat inquiries by 20%.

Managed multiple tasks simultaneously, demonstrating strong multitasking abilities and ensuring timely completion of data entry and customer support tasks.

Handled sensitive customer information with the utmost confidentiality, ensuring compliance with company policies and industry regulations.